The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“First time I’ve ordered with you! No problems and I’ll be using you again! Merry Xmas.”

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Posted 3 years ago

“You are fantastic!!!!”

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Posted 3 years ago

“Always excellent in every way - good prices, wide selection, prompt delivery. I've had so many different types of yarn, from aran, chunky dk, & 4 ply sock weight that I can't list them all. Sufficient to say I keep returning to the Wool Factory again & again. They never let me down.”

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Posted 3 years ago

“I buy all my wool from the Wool Factory - good quality and good value for money.”

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Posted 3 years ago

“Excellent service, products and prices always. Always my preferred company to use.”

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Posted 3 years ago

“Good choice. Excellent prices. Would buy again.”

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Posted 3 years ago

“Good selection of wool & I never have any problems with packaging or delivery”

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Posted 3 years ago

“The wool factory is amazing I highly recommend to shop here for wool , needles , patterns , crochet too , other stuff too very friendly people . Always there to help . Thank you.”

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Posted 3 years ago

“This is an excellent company wool is very good and plenty of choice excellent customer service and delivery is very good well packaged and now in recycled boxes. I would certainly recommend this company thank you to the team and wish you all a merry Christmas and best wishes for the new year.”

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Posted 3 years ago

“5 stars all the way from easy to order online to delivery. The wool is fabulous and very affordable, cannot recommend this company enough”

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Posted 3 years ago

“Great value Fast delivery will shop with you agaln”

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Posted 3 years ago

“Always a good service from Grant and his team. Haven't used any wool from this delivery as yet but not expecting any problems”

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Posted 3 years ago

“Some of the yarn purchased was not of an acceptable quality in my opinion. I realise that purchasing 'sale' yarn will always be a risk, but I have tried knitting with one of them only to find it harsh and not wearable, and at least one of the others is not as described. As I said these are only my opinions.”

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Posted 3 years ago

“They have a good choice of yarn at competitive prices”

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Posted 3 years ago

“Delivered on time. Very pleased with the yarn. Will be recommending to all my craft friends”

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Posted 3 years ago

“Brilliant, I received my wool so quick, didn't have enough of one ball ordered the colour I wanted it came so quick. Will start ordering again very soon”

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Posted 3 years ago

“The order was well packed and fast delivery and my request for a match with a dye lot i had got was carried out”

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Posted 3 years ago

“Excellent and prompt service and good product.”

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Posted 3 years ago

“Always use The Wool Factory. Products very good, price excellent value for money, quick delivery. Would recommend.”

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Posted 3 years ago

“great choice, good communication great quality”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews