The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Quick delivery and order perfect. So much easier that trailing round shops”

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Posted 4 years ago

“I usually always get the wool I want but one I can't get it”

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Posted 4 years ago

“Excellent value and speedy delivery. Very pleased with order and will use again.”

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Posted 4 years ago

“Love to shop for all my knitting items from the Wool Factory. Great service, fantastic prices and my parcels always arrive on time and very well packed. Good service always, please keep up the good work and service.”

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Posted 4 years ago

“Well packed and arrived very quickly.”

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Posted 4 years ago

“Rey pleased with quick delivery and my order was perfect will definitely use again”

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Posted 4 years ago

“Easy to order, loads to choose from at good prices and quick delivery”

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Posted 4 years ago

“I have made several purchases from the Wool Factory, the wool is reasonably priced and great quality. Orders delivered really speedily, I've recommended to friends, just wish I lived close enough to visit the shop”

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Posted 4 years ago

“Pleased with wool. Knits up lovely. Delivery within 48 hours. Will order and recommend.”

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Posted 4 years ago

“I think the wool factory should carry a warning - it’s a dangerous place for a crazy knitter with a limited budget. Going in there is like entering Aladdins cave and there is so much choice of all types of yarn that it’s almost impossible to choose. It’s like “ wool porn” in there - and I can’t wait for my next visit !!”

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Posted 4 years ago

“I use wool for crocheting this is the best wool I've found, great quality, lovely choice of colours, fantastic price and quick delivery”

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Posted 4 years ago

“As always, brilliant service and lovely wool”

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Posted 4 years ago

“Excellent service,will definitely buy again from this company”

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Posted 4 years ago

“Excellent Quality of wool Plus Excellent Service”

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Posted 4 years ago

“Very quick delivery.”

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Posted 4 years ago

“I was very pleased with the quality of the wool I ordered at a very reasonable price and which arrived very quickly . I will definitely use this company again.”

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Posted 4 years ago

“Very helpful when it's needed,will be using the wool factory in the future definitely”

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Posted 4 years ago

“Very pleased with my order. Quick delivery too.”

The Wool Factory Ltd 5 star review on 30th November 2021

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Posted 4 years ago

“Used wool factory often as I knit loads and always happy with service and yarns”

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Posted 4 years ago

“Very helpful, quick despatch of yarn and good quality yarn at reasonable prices. Highly recommend”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews