The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient service, product and delivery excellent, garment well on the way.😊”

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Posted 3 years ago

“Wonderful products at great prices. Easy ordering system and delivery.”

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Posted 3 years ago

“Excellent service fast delivery great choice of yarns”

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Posted 3 years ago

“Impressive service, great price, well done all!”

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Posted 3 years ago

“Knitters paradise. Very friendly and helpful staff, and more yarns than you could ever imagine. Online orders are also sent out speedily and well packaged. Could wish for more. Well Done everyone.”

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Posted 3 years ago

“I was very happy with my Wool Factory experience. The yarn is good quality and reasonably priced. Delivery was prompt. Will definitely use them again and would recommend.”

The Wool Factory Ltd 5 star review on 18th December 2022

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Posted 3 years ago

“Lovely wool prompt delivery will use again”

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Posted 3 years ago

“My daughter has just started knitting so we wanted something easy to work with. The chunky wool is ideal, lovely quality, and was delivered in time scales promised.”

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Posted 3 years ago

“Delayed parcel and delayed communication. I was told I was sent emails regarding stock issues, this emails never came. So waited 2 weeks for a parcel that should have been 2 days.”

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Posted 3 years ago

“Excellent service delivery and wool is great price”

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Posted 3 years ago

“Love your wool always on time great values thank youxx”

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Posted 3 years ago

“I placed order on 11 Nov as I needed wool urgently for a gift on 20 Nov, that was why I paid £4.13 for RM Tracked 24, which I stupidly expected would arrived within 2 working days at the most. The items I ordered were in stock on 11 Nov but out of stock in 6 Dec when ACTUALLY posted! I sent numerous email, which were never answered. They had the absolute cheek to refund my item that was NOW out of stock but didn’t refund the delivery fee I paid extra for! ABSOLUTELY SHOCKING SERVICE, SO DISAPPOINTED! I would give 0 stars but not possible.🤬”

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Posted 3 years ago

Hi Dawn and sincerest apologies again about this. As per our prior emails to you, we had explained that Royal Mail had claimed your parcel as lost/damaged; as a company, we expect our customers to get what they've ordered and paid for however, on this occasion, we were unfortunately out of stock of that particular item and therefore refunded you for it. We've encountered similar issues recently and it makes us feel terrible when a parcel is lost and we don't have the correct stock available, at that time, to replace it and we'll continue to do our best to improve communications between us and our couriers. Many thanks for taking the time to give us feedback Dawn.

Posted 3 years ago

“Brilliant service by very helpful friendly staff. My order took a long time to arrive but that was 100% the fault of parcel force not the wool factory. I have been a customer for a few years and hope to be for a few more.”

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Posted 3 years ago

“Delivery still hasn't arrived 2 weeks after ordering. Being sent tracked 48 and Royal mail told me it should have arrived by now even considering the strikes. Unfortunately the supplier has to log the claim for the missing item but they have not responded to my email. This was my first order with the wool factory and I'm beyond disappointed. I've spent nearly £90 and received nothing!”

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Posted 3 years ago

Hi Steph. I've looked into this matter and, as discussed with you in our prior emails, we had opened a case against the courier and were waiting for their response before we could give you a full refund. We're so happy to see that your parcel has arrived safely and sincerest apologies again about the timeframe. Many thanks for taking the time to leave us feedback Steph.

Posted 3 years ago

“Absolutely fabulous Service. Speedy delivery. Very well 📦 packaged. This was my second order, and it won't be my last! Very happy 😊”

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Posted 3 years ago

“I sent order 7/11/22. Heard nothing requested a refund. Messages several times no reply very disappointed.”

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Posted 3 years ago

“Good quality”

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Posted 3 years ago

“I am very satisfied with The Wool Factory purchases I have made. The wool is lovely and so much choice too, and the price is right also. I shall continue to purchase in the future as my order is despatched within days of my order. Well done to all involved at The Wool Factory”

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Posted 3 years ago

“Lovely wool but had some issues. Wasn’t made aware of dispatch or delivery so felt left in the dark and was given alternative wool from what I ordered - I assume wasn’t in stock.”

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Posted 3 years ago

“I placed my order on the 16th September. Money left the bank. Haven't received it and still waiting for a respond to my countless emails and messages. I'm very disappointed to say the least.”

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Posted 3 years ago

Sincerest apologies about this Iya. This was a mistake on our part for not chasing the status of your order up with Royal Mail; we should've acted faster and for that we sincerely apologize. Your account has been fully refunded and we thank you for your continued correspondence and feedback.

Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews