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The Wool Factory Ltd Reviews

4.9 Rating 8,466 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

Company Reviews

Product Reviews

4.9

Based on 8,466 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 26th April 2024

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The Wool Factory Ltd 5 star review on 8th April 2024

614

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the wool I ordered is beautiful. I’m crocheted scarves for Ukraine and the Aran and Chunky wool works so well. Very happy with my purchase. My only quibble is with the delivery. I paid for delivery which you suggest takes 2 to 4 days but it was 7 days after you dispatched it that I received the parcel. I realise that this is not your fault but that of Royal Mail.”

Posted 1 year ago

“Just one thing! Please make sure the parcel is sealed properly as sometimes the tape gets stuck to the yarn inside the box . Fluffy yarn then. Some yarns have bits of different colours in the main thread? Must be bits flying round when being wound? I have to use a sewing needle to tease out these colours!. It happens regular.”

Posted 1 year ago

“The wool quality is good unfortunately the colour shown is not the same as the wool delivered”

Posted 1 year ago

“Very happy with the quality of the wool I receive and with thevdelivery”

Posted 1 year ago

“Good choice of wool,with some good sale offers”

Posted 1 year ago

“Disappointed that my last order for 4 knitting patterns despatched on the 3rd of October has still not arrived. Otherwise I am happy with you.”

Posted 1 year ago

“Very easy to order and delivery very quick. Disappointed to find three balls with joins - one with 2 joins and two with 1 join (as per photo).”

Posted 1 year ago

“The wool is great, but very disappointed with the knots in the wool.”

Posted 1 year ago

“I love this company, their emails are warm and cuddly, so is their service and prompt dispatch. My orders arrive in recyclable boxes and have tissue paper on the top. it's the little things”

Posted 1 year ago

“Very good prices, and the quality of the wool is decent. However my order got misplaced or was delayed during picking, and it took longer than expected. Communication regarding tracking the postage was a little poor too. Good quality products, but communication could be a little better.”

Posted 1 year ago

“Just done an order for DK wool and can’t get passed the password information re done it and it’s still not playing ,,”

Posted 1 year ago

“good choice and prompt delivery. What more could I ask?”

Posted 1 year ago

“Prompt notice on delay, quick delivery.”

Posted 1 year ago

“Lovely wool. Good quality and a good price”

Posted 1 year ago

“Very nice wool, quick delivery n packed well”

Posted 1 year ago

“I received the wrong wool , but phoned and the lady was very nice snd said that the correct wool would be sent, for this I'm waiting. Thank you”

Posted 1 year ago

“I was sent the wrong shade, but was promised a replacement - yet to arrive. As a goodwill gesture, I was told I could keep the yarn I was sent by mistake. I appreciate that, but I am still waiting for the correct shade to be sent.”

Posted 1 year ago

“I visited the factory and felt it could have been more spacious if it mobbed however they do have a great selection of yarns at various prices.”

Posted 1 year ago

“Delivery received promptly and all as ordered, very pleased with service. However my wool was in a large cardboard box, not in protective bags. I understand fully the importance of trying to use less plastic but experience in receiving parcels (not yourselves) has been very negative with corners bashed, open and damaged items. I would appreciate protective packaging in future, and if this has to be plastic I can assure you I do make good use of any plastic. Thank you for your service, very much appreciated.”

Posted 1 year ago

“Lovely selection of wools , bit disappointed with a couple of balls, one not being true to shade and one being more of a cotton style than wool, but maybe i didnt read the description properly . As a whole though very pleased with the quality and delivery time. Will be ordering again”

Posted 1 year ago

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The Wool Factory Ltd is rated 4.9 based on 8,466 reviews