The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,112 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 5th July 2025

672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One ball I've used was in alot of knots through it.it took me ages to sort out.”

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Posted 1 year ago

“Good yarn at reasonable prices, delivery is slow at times.never been to the shop perhaps one day”

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Posted 1 year ago

“Excellent choice and reliable service.”

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Posted 1 year ago

“Great selection and easy to order. Lovely email of the progress of the order through all the handlers! However a little disappointed with the orange and multi coloured yarns as they are thicker, though not quite chunky than the red. I am knitting jackets for twin girls and thought I would do different colours with contrasting neck and cuff which would be the same and funky buttons .....the orange one is bulkier than I hoped. I love the care you take.”

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Posted 1 year ago

“unable to give a reveiw due to waiting a delivery”

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Posted 1 year ago

“The only criticism I have is a number of balls have joins in them - which has an impact on wastage and wasting time when I have to cut the wool pit and start the blanket again”

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Posted 1 year ago

“Another prompt delivery of beautiful wool .Thank you.”

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Posted 1 year ago

“I re-ordered white DK yarn, and found this batch very disappointing as it is thinner than expected and much thinner than the cornflower blue I bought to go with it. The blue is excellent and makes up well, hence my higher rating.”

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Posted 1 year ago

“Lovely to deal with. Great wool at a great price and speedy delivery. Only 4 stars as I was a new customer and it said if I signed up to newsletter I would get 10% discount but I didn't. Or at least I couldn't work out how to get it because there was no code. More likely my fault than theirs 😆”

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Posted 1 year ago

“Beautiful colours not knitted anything with it as yet delivery was very quick and efficient wool was in sale so added bonus can't wait to get started with it”

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Posted 1 year ago

“The wool is lovely.You think you've got a bargain till you get to the postage. It was more than the wool .”

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Posted 1 year ago

“The wool is nice, but there were lots of knots in the multi coloured wool.”

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Posted 1 year ago

“I was pleasantly surprised by the quickness of my last order. I had a lot of problems with the order before this one and decided never to use the wool factory again. However I thought maybe I would give it one more try and so happy I did. I am happy with the wool and the service was awesome.”

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Posted 1 year ago

“This company is very fast delivery one and have excellent communication”

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Posted 1 year ago

“The pattern was good but the download procedure was more awkward than other similar sites which I have used.”

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Posted 1 year ago

“I normally have a wonderful service and always buy my wool from yourselves, however, I received a link for a PDF pattern and the link did not work. I have emailed you back and you told me once again to follow the link supplied even though I explained I never got my downloaded pattern so slightly disappointed guys”

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Posted 1 year ago

“Thank you Quality and softness of baby yarn is good and colours just what is needed for my premature baby "Traffic Lights" Hats”

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Posted 1 year ago

“Easy to order and a great service plus free delivery.”

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Posted 1 year ago

“Pleased with the product will make next year. Unfortunately delay in receiving as parcel went to Newport, Sorting office instead of London?”

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Posted 1 year ago

“Easy to order and brilliant delivery. Will definitely use again”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,112 reviews