The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,112 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service the wool is good to knit with. Colleen”

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Posted 2 years ago

“Always very satisfied with yarn purchased and also with customer service.”

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Posted 2 years ago

“Haven’t used Wool Factory before but they were great. Bought DK for a temp blanket so needed a good amount. They have a brilliant range of colours so had no problem picking the 11 I wanted and was a much more reasonable price than other companies I looked at. Delivery took about a week which was fine for me. In all very pleased”

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Posted 2 years ago

“Good service always arrives within few days, packed well. Good value for money. Will use The Wool Factory again.”

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Posted 2 years ago

“Very good quality wool for the price, delivery time could be slightly faster but overall a very good shop and would recommend buying from this family owned business.”

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Posted 2 years ago

“Great selection and prices are decent. One star knocked off as the 10% discount code for first order didn't work.”

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Posted 2 years ago

“The xcellent choice. All colours & all ply, arran chunky ? Easy to order. Delivery prompt.”

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Posted 2 years ago

“Recent purchase was good price, good selection Even though I have to pay extra (exchange and higher postage) when good sale love buying your yarn”

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Posted 2 years ago

“I am extremely satisfied with the three purchases that I made with The Wool Factory. The items are very good quality at a reasonably low price and the delivery is quite efficient, considering the current postal strikes. I recommend this bussinness.”

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Posted 2 years ago

“They have a good choice of yarn at competitive prices”

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Posted 2 years ago

“Delivered on time. Very pleased with the yarn. Will be recommending to all my craft friends”

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Posted 2 years ago

“Last minute order for a particular colour of wool that was not available in shops. It arrived in a reasonable time and well packaged.”

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Posted 2 years ago

“Delivery on last 2 orders has been 2 weeks…..not what is promised on website. Wool sent without sleeve and when weighed, was short.”

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Posted 2 years ago

“The wool is lovely but the pattern was torn 😳”

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Posted 2 years ago

“I think the wool I ordered is beautiful. I’m crocheted scarves for Ukraine and the Aran and Chunky wool works so well. Very happy with my purchase. My only quibble is with the delivery. I paid for delivery which you suggest takes 2 to 4 days but it was 7 days after you dispatched it that I received the parcel. I realise that this is not your fault but that of Royal Mail.”

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Posted 2 years ago

“Just one thing! Please make sure the parcel is sealed properly as sometimes the tape gets stuck to the yarn inside the box . Fluffy yarn then. Some yarns have bits of different colours in the main thread? Must be bits flying round when being wound? I have to use a sewing needle to tease out these colours!. It happens regular.”

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Posted 2 years ago

“The wool quality is good unfortunately the colour shown is not the same as the wool delivered”

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Posted 2 years ago

“Very happy with the quality of the wool I receive and with thevdelivery”

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Posted 2 years ago

“Good choice of wool,with some good sale offers”

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Posted 2 years ago

“Disappointed that my last order for 4 knitting patterns despatched on the 3rd of October has still not arrived. Otherwise I am happy with you.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,112 reviews