The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only criticism I have is a number of balls have joins in them - which has an impact on wastage and wasting time when I have to cut the wool pit and start the blanket again”

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Posted 1 year ago

“Thanks for the quick response sending the wool ordered Happy to recommend the wool factory to all my friends”

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Posted 1 year ago

“Super fast delivery,well packed,competitive costs...thank you..⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“Very pleased with wool and fast delivery. Very please will order again”

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Posted 1 year ago

“Prompt delivery of good quality yarn. Thanks.”

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Posted 1 year ago

“I was delighted with my purchase and the service was excellent Thank you , I will definitely be using your business again”

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Posted 1 year ago

“Excellent service, really quick delivery and very reasonaby priced lovely yarn to crochet, very pleased!”

The Wool Factory Ltd 5 star review on 29th March 2024

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Posted 1 year ago

“Excellent choice, price and quick delivery. Lovely friendly people to deal with. Thoroughly recommend. Thank you.”

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Posted 1 year ago

“Another prompt delivery of beautiful wool .Thank you.”

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Posted 1 year ago

“Excellent, fast and efficient service. The yarn I purchased is excellent for our group of knitters. Will buy from you again”

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Posted 1 year ago

“Lovely wool would recommend !!!”

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Posted 1 year ago

“Lovely wool,quick delivery excellent price. Will definitely recommend to friends 🧡”

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Posted 1 year ago

“Love so much”

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Posted 1 year ago

“Very pleased with my order and delivery was quick . Thank u wool factory”

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Posted 1 year ago

“Great quality, value. Delivery very good too. Will order again.”

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Posted 1 year ago

“I re-ordered white DK yarn, and found this batch very disappointing as it is thinner than expected and much thinner than the cornflower blue I bought to go with it. The blue is excellent and makes up well, hence my higher rating.”

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Posted 1 year ago

“Bardzo lubię ten sklep i jego konkurencyjne ceny🙂 Duży wybór i szybka wysyłka, polecam👍”

The Wool Factory Ltd 5 star review on 10th March 2024

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Posted 1 year ago

“I've bought loads of wool from the Wool Factory and it's always been good quality wool, the parcel has always arrived neatly packaged and on time. There's plenty of different wool and colours to choose from. Well done The Wool Factory.”

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Posted 1 year ago

“qiuick delivery and excellent quality of wool”

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Posted 1 year ago

“prompt service - decent prices - good quality product”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews