The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient & speedy delivery service, the sheep on the packaging made me smile! The yarn inside was packed neatly & quality looks & feels lovely, I am looking forward to using it shortly! I have ordered from you before & will certainly order again in the future.”

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Posted 1 year ago

“Arrived on time, in perfect condition with free delivery. The yarn was perfect to the description and the exact amount of yarn I ordered was all there neatly packed :-D”

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Posted 1 year ago

“ordered a few times from wool factory I have been more than please with the quality of the wool a very good price I have alway been pleased with delivery times I would love to visit the shop but I live in West Bromwich Keep up the good work”

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Posted 1 year ago

“Have been buying my wool from here for awhile now and iv never been disappointed. As my orders always arrive on time and its quality wool your buying. I now have my friends using the Wool Factory.”

The Wool Factory Ltd 5 star review on 7th March 2024

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Posted 1 year ago

“Lovely wool arrived quick”

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Posted 1 year ago

“I am very happy with my needles and the service”

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Posted 1 year ago

“Ordered many times delivered quickly as Ordered. I knit hats and gloves for the unfortunate people who are homeless so it is important that all the wool is good quality, which it is.”

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Posted 1 year ago

“Your service was first rate. Many thanks”

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Posted 1 year ago

“Lovely surprise with the mystery pack. Very pleased with the quality of the wool and the customer service. I ordered through facebook.”

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Posted 1 year ago

“I was very pleased with the order i received from you. It came very quickly.”

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Posted 1 year ago

“Great prices! Fantastic confirmation email of my order and brilliant service- arrived when they said it would!! The wool is perfect and I can’t wait to start my projects Thank you !”

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Posted 1 year ago

“GOOD WOOL AT GOOD PRICE, PROMPT DELIVERY.”

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Posted 1 year ago

“Very efficient service, will order again.”

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Posted 1 year ago

“Very pleased with my Woolcraft dk, loads of lovely shades to chose from at a great price. Packaged well with fast delivery. Will be buying again very soon. Thankyou”

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Posted 1 year ago

“The order came very quickly and I loved the correspondence that you sent confirming the order. Will definately be using the Wool Factory again. Thank you.”

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Posted 1 year ago

“I love The Wool Factory,the staff are amazing,they’re friendly and so helpful,everything in stock is so reasonably priced,but is also top quality,I now buy most of my knitting and crotchet supplies from them.”

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Posted 1 year ago

“Fantastic price, quality brilliant, postage on time Will buy again from you”

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Posted 1 year ago

“Fabulous quality wool, beautiful colours and extremely reasonable prices, this plus prompt service what more could you ask for.”

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Posted 1 year ago

“Very good service. Pattern was sent very quickly. Thank You.”

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Posted 1 year ago

“Lovely wool u will be ordering more soon”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews