The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Really pleased to have found this company. Found it easy to order with good choice of yarns. Will continue to use .”

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Posted 4 years ago

“Quick delivery and good quality. I can highly recommend.”

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Posted 4 years ago

“Have always received my orders quickly and happy with overall service.”

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Posted 4 years ago

“I realised after placing my order that I had ordered the wrong shade of yarn. I contacted them and they changed my order to the shade I should have ordered with no bother. Have just placed another order as I was so happy with their service. The loyalty points are great too!”

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Posted 4 years ago

“The wool arrived before time and to work with the wool was beautiful I needed to make few cardigans . Will sure buy more in future.”

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Posted 4 years ago

“Very good service and lovely wools at affordable prices”

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Posted 4 years ago

“Ordered Rico Cotton essentials... lovely quality ...Very efficient .... speedy del, thankyou”

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Posted 4 years ago

“Such a lovely range of yarns at great prices, which are sent out very quickly. I've placed two orders in the last month alone, and am a very happy customer.”

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Posted 4 years ago

“Very solid and fast shipping, wonderful yarn, I recommend it.”

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Posted 4 years ago

“Was able to go to the shop at last after lock down. Staff were friendly and very helpful. They have lots of stock and are always happy to help choose the right yarn. I've been a customer for a while now and wouldn't to anywhere else, I think I it's important to shop locally especially after lock dow.”

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Posted 4 years ago

“I’ve never written a review but I ordered a pattern, couldn’t download it, contacted the Wool factory and got no response, contacted PayPal and got no response and eve asked for a refund with no response., so I’m afraid on this occasion I cannot say the service has been good.”

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Posted 4 years ago

Hi Linda, We have replied to your emails. Could you please check your 'spam' folder. We have just checked our email records and we have sent 3 emails to you, one in which has the PDF pattern attached to the email for you. Once you have checked for these emails we would appreciate if you could revise your review. Thank you

Posted 4 years ago

“Love all the colours and it all knits good orders all the time”

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Posted 4 years ago

“Just received my first order from you. Absolutely delighted - very quickly delivered and the quality of the yarn is really 1st class. Pricewise it was very competitive. Will definitely use you again, very pleased.”

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Posted 4 years ago

“Quick and efficient. Thanks”

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Posted 4 years ago

“As always products which meet the description despatched in super quick time.”

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Posted 4 years ago

“Prompt delivery Lovely wool”

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Posted 4 years ago

“Great prices, quickly delievered.Thanks”

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Posted 4 years ago

“The delivery was quick one ball short which was quickly and efficiently corrected the colours were beautiful and the quality and feel of the yarn was excellent this was my second order and I will be ordering again in the very near future”

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Posted 4 years ago

“I love this wool its lovely to knit with and handle, would recommend it to everyone, lovely to knit with.”

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Posted 4 years ago

“Service good but product poor would not buy again.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews