The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Great products and excellent service. Very happy with my purchase”

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Posted 3 years ago

“Lovely quality, reasonably priced, arrived when they said it was. Very happy!”

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Posted 3 years ago

“I have made several purchases from the Wool Factory over the last couple of years, delivery is quick and the wool is reasonably priced and of a good quality.”

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Posted 3 years ago

“Received two orders fantastic service and amazing wool thank you so much”

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Posted 3 years ago

“I bought The Wool-Jeanie recently and was amazed at how smoothly the whole procedure was. My parcel arrived sooner than I expected. I would certainly buy from The Wool Factory again.”

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Posted 3 years ago

“I have used the Baby Lux wool on 2 occasions and love the feel, quality and choice of colours. Knitted items keep their shape and colour after washing. Lovely wool. Highly recommended and very good service from the Company. Thank you.”

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Posted 3 years ago

“Good quality wool fast delivery very pleased.”

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Posted 3 years ago

“Great prices, choice and service. I will definitely use the Wool factory again and again.”

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Posted 3 years ago

“VERY FAST DELIVERY”

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Posted 3 years ago

“Received my wool in excellent condition and in super fast time frame. Thanks you!”

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Posted 3 years ago

“Great choice of knitting wool, I ordered a few balls of baby double knit just to keep me busy and was pleased with my purchase. Good quality wool and received the next day. Prices were pretty reasonable too so no need to trawl the shops now looking for wool I will definitely use this company again”

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Posted 3 years ago

“Good yarn at great price with quick delivery”

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Posted 3 years ago

“Very fast excellent service”

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Posted 3 years ago

“Great yarns fast delivery and all reasonably priced”

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Posted 3 years ago

“Excellent quality wool . Will definitely shop with them again”

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Posted 3 years ago

“The wool felt nice, and I didn't wait to long before it was delivered”

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Posted 3 years ago

“Second order off Wool Factory and it wont be my last. Really pleased with delivery and ease of ordering. Knitters and Crocheters out there I would highly recommend getting your wool from this company.”

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Posted 3 years ago

“Great price and super fast delivery Thank you”

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Posted 3 years ago

“Excellent service everytime iv used you , also recommend your website when talking wool to anyone 👍”

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Posted 3 years ago

“Always excellent service love the quality of the wool and the amount of choice you get”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews