The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Very reasonably priced and good service thank you”

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Posted 4 years ago

“The Wool Factory has kept me going during lockdown and whilst I had to isolate. I rediscovered my love of knitting, great choice of patters and yarns. Great delivery too. Thanks so much.”

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Posted 4 years ago

“Fast efficient service and always. First class quality and very reasonable prices. Well done team wool factory !!!”

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Posted 4 years ago

“Perfect for all my needs quick delivery very pleasing company to order from”

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Posted 4 years ago

“Good quality wools good selection of colours to choose from.”

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Posted 4 years ago

“Really competitive prices and excellent service.”

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Posted 4 years ago

“I'm so pleased I found you. I needed wool during lockdown and you delivered when everywhere else was closed. The quality and service is exceptional.”

The Wool Factory Ltd 5 star review on 1st April 2021

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Posted 4 years ago

“It's quite tricky buying wool in lockdown, and as a compulsive knitter I need to get "my fix". The colours shown on your website are accurate and the wool/yarn is of good quality. There is a wide range of products and prices, so thank you.”

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Posted 4 years ago

“The range and quality of yarns is excellent🧡🪴🧶”

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Posted 4 years ago

“Yarn arrived in good time. Find the quality excellent for the price. Colour is amazing considering ordered from the internet. . Will certainly use you again and recommend to all.”

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Posted 4 years ago

“Great wool. Great service. Just lovely to knit with thank you so much”

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Posted 4 years ago

“Fantastic service, lovely wool. Would recommend to anyone”

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Posted 4 years ago

“Excellent prices. Excellent range Excellent delivery.”

The Wool Factory Ltd 5 star review on 31st March 2021

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Posted 4 years ago

“Wool was purchased for my mother, she s very happy with the quality of the wool. Will purchase again from the wool factory,”

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Posted 4 years ago

“Good selection when I couldn’t go to any shop. Easy to navigate site. Happy with my purchase.”

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Posted 4 years ago

“When I was ill having the Wool Factory abled me to have something that I enjoyed doing providing me with the lovely wool was a joy quality was exceptional everything I needed I was able to purchase through the Wool Factory I will be purchasing more wool in the near future.”

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Posted 4 years ago

“I’ve been ordering from the Wool Factory for several years now and have always been very pleased with the quality of their wool and their customer service. Excellent company, a pleasure to deal with.”

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Posted 4 years ago

“Good & efficient service thanks”

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Posted 4 years ago

“Speedy delivery of wool as advertised, good colour range . Perfect price for my charity knitting”

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Posted 4 years ago

“Beautiful quality wool. Quick delivery. Highly recommend.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews