The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,136 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,136 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my order as yet. Can you please advise how long it will be.”

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Posted 4 years ago

“Lovely quick service, and products are exactly as described :)”

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Posted 4 years ago

“Lovely colours and great value”

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Posted 4 years ago

“From placing the order to receiving the wool was very quick. Although the same brand I would have preferred it if all the wool had been the same thickness, but for my purposes it wasn't all that important.”

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Posted 4 years ago

“Delivered quickly and in good packaging. Colour choices are brilliant. The only problem is that some yarn balls have knots which have to be cut. I will recommend buying from you.”

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Posted 4 years ago

“Nice wool and excellent see ice”

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Posted 4 years ago

“Quick delivery and nice wool but not true to colour on website.”

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Posted 4 years ago

“More than happy with the service and I really loved the buttons., but I wouldn't buy this wool again as I find it keeps splitting and if I am not careful I keep ending up with extra stitches. I don't think that they would have been worth paying the original amount. Luckily I am only knitting squares but I would not want to try and knit a garment with it. I also have to admit the colours are beautiful and hard to decide which colour to buy which is why I bought one of most of them.”

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Posted 4 years ago

“Very good wool. Perfect as it was a gift”

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Posted 4 years ago

“we had a problem with an order (sent the wrong colour!) but quickly resolved, many thanks. would use again.”

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Posted 4 years ago

“Great transaction, speedy delivery. Lovely Yarn.”

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Posted 4 years ago

“Good variety of colours, reasonably priced.”

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Posted 4 years ago

“Easy to order,prompt delivery,happy with the Sublime wool mix yarn”

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Posted 4 years ago

“I ordered four colours of the same wool but I was informed that one colour was temporarily unavailable. I had looked at other suppliers who were experiencing the same problem. The Wool Factory kept me informed about the situation and my package finally arrived when expected. Competitive prices and good service.”

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Posted 4 years ago

“Quick delivery. I am knitting for charity so wanted some reasonably priced wool hence the order.”

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Posted 4 years ago

“Well done, product great, service great.”

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Posted 4 years ago

“The pdf for my knitting pattern was not sent initially, but when I notified them of this they communicated quickly and sent it. All’s well that ends well.”

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Posted 4 years ago

“Got quite a few dellierys during covid 19 pandemic,was very pleased with quality of wool and how quick I got my wool. Great service”

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Posted 4 years ago

“It looks very like we are heading fir a quite winter so I am prepared to keep busy and was delighted to receive my parcel of wool from you. Looking forward to get started.. will let you know it goes.”

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Posted 4 years ago

“Speedy delivery. Unfortunately wool was not the right colour despite checking the shade number. It will therefore be used for another project.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,136 reviews