The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Quick and reasonably priced delivery. My "go to" place now”

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Posted 4 years ago

“Excellent choice of wools and really quick delivery. Thank you!”

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Posted 4 years ago

“I am very pleased with my order from The Wool Factory. I had it on the next day. Good quality yarns and the same dye number on each colour.”

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Posted 4 years ago

“Fast delivery and wool is first class”

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Posted 4 years ago

“Placed my order with them delivered by lunch time the next day, brilliant. Like all the wool I ordered.”

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Posted 4 years ago

“I can’t knit as much as I use to .. your wool is a fantastic buy .. never been let down . Knits up beatifulm”

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Posted 4 years ago

“this wool is lovely to knit, and at the cheapest price ever. will definately buy more”

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Posted 4 years ago

“A excellent fast delivery service and good quality wool and will be using them again”

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Posted 4 years ago

“Not used the wood yet but very fast delivery and looks ok thanks irene x”

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Posted 4 years ago

“Very efficient, the yarn arrived very soon after ordering it and website easy to use.”

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Posted 4 years ago

“Efficient fast delivery good prices”

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Posted 4 years ago

“Excellent quality and great prices .fast delivery and great communication”

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Posted 4 years ago

“Lovely wool just as ordered for colour”

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Posted 4 years ago

“My favourite place to purchase yarn from! Such a variety of colour and the delivery speed is fantastic aswell :))”

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Posted 4 years ago

“Love the choice of yarn and of course the amazing prices.”

The Wool Factory Ltd 5 star review on 6th August 2021

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Posted 4 years ago

“Easy to order and quick delivery.”

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Posted 4 years ago

“I love the wool factory perfect service every time and the yarn is very good too.”

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Posted 4 years ago

“I was very pleased with the purchase and the quality of the and will be buying from you again in the future also the delivery was extremely fast for which I was very surprised and pleased thank you”

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Posted 4 years ago

“Great price and speedy delivery will buy again”

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Posted 4 years ago

“Excellent products at very good prices. Dispatched promptly and well packaged in a way which is recyclable”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews