The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service! The wool I ordered was delivered quickly and is an absolute joy to knit with, will definitely be ordering again soon!”

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Posted 4 years ago

“Quick service is important to me. During the time I have been using The Wool Factory I have received both fast service and great value for money. During a very busy time for them during lockdown I received notifications as to the status of my order. I was impressed with this. This is my 'go to' company for all of my needs and I see no reason to change. My congratulations to them they deserve to go from strength to strength.”

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Posted 4 years ago

“Excellent service, the wool I order always comes well packed and I can't wait to start knitting”

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Posted 4 years ago

“very happy!”

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Posted 4 years ago

“Excellent products service”

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Posted 4 years ago

“Excellent service. Will buy again.”

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Posted 4 years ago

“Problem with the availability of items ordered but resolved with good communication. No hesitation in using in the future”

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Posted 4 years ago

“Very quick service, beautiful wool, always buy fromm here.”

The Wool Factory Ltd 5 star review on 3rd August 2021

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Posted 4 years ago

“Quick delivery quality products good communication”

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Posted 4 years ago

“Always great prices and fast delivery - my go to for buying wool. Taken up knitting again after not having done any for 20+ years and had forgotten how much I enjoy it”

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Posted 4 years ago

“Easy ordering site. speedy delivery, excellent quality of goods.”

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Posted 4 years ago

“Brilliant company. Extremely helpful and lovely to deal with.”

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Posted 4 years ago

“I placed a very large order of yarn that was delivered extremely quickly, and I got a mug in my parcel which was a nice surprise!”

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Posted 4 years ago

“Good value website. They notify you Bout deals and customer service is second to none. Ordered Monday night and received on the Wednesday. Brilliant service every time.”

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Posted 4 years ago

“Excellent service very pleased with the wool factory order arrived in three days of ordering will recommend this company and use them again”

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Posted 4 years ago

“Wide choice of absolutely fabulous yarn, loyalty points and quick delivery (not to mention value for money!) What more could you want!!! Highly recommended 💗”

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Posted 4 years ago

“All wool very good to work with .arrived very quick .thank you very much xx”

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Posted 4 years ago

“Placed an online order mid afternoon on the Tuesday and received the order next day - excellent service & quality of wool too! Would definitely recommend The Wool Factory to others!”

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Posted 4 years ago

“This was my first order, The Arron wool I ordered is lovely, its knitted very well. Will definitely be using The wool Factory again”

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Posted 4 years ago

“I'm always happy with the yarns and other bits and pieces, Very good reliable, quick service. Benn an absolute God-send during lock-down.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews