The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,198 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service

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Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Although stock for some wool was low, delivery was fine and fast.”

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Posted 5 years ago

“Lots of choice, good value for money. I found some lovely wool to knit a throw with. A friendly company, that I would be happy to buy from again.”

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Posted 5 years ago

“It’s the first time I placed an order with the wool factory. I was rather disappointed the way the order was poorly and cheaply packed and I had to be very cautious not to damage the yarn when opening the parcel. My order was large and amounted to over £70 so I expected a better quality service. One strand of yarn was missing strangely enough. I had ordered 2 of the same wool.”

Helpful Report

Posted 5 years ago

Hi Suzanne, We are very sorry to hear that you was disappointed with your order from us. If you could please email us at: sales@thewoolfactory.co.uk and let us know what item you was missing from your order and more detail of why you was unhappy with the packaging of your order? We would love to be able to see what we could of done better. Our apologies about this once again. We are a family run business and we try our utmost to keep our customers happy and reviews like this have a big impact on us that we would love to rectify.

Posted 5 years ago

“This is the 3rd lot of wool I have brought and its lovely to knit and the price is reasonable. All packages have arrived in excellent condition and delivery has been exceptuonal didn't have to wait long will be ordering more will when finished with the lot that I have just received”

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Posted 5 years ago

“Would definitely recommend this company. The wool I ordered was received the next day. Have received excellent service every time I have ordered.”

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Posted 5 years ago

“The choice of wool you have is fabulous and when I order wool from you it arrives very quickly and very well wrapped. Your wool is of very good quality and knits up beautifully”

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Posted 5 years ago

“I made a mistake when I ordered which they rectified for me. Very efficient and reasonably priced product. Have used in person and online and will definitely be using again.”

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Posted 5 years ago

“Since I have discovered The Wool Factory I continue to purchase all of my wool from them. They are quick to respond to my questions. Delivery is within a few days and they are very friendly and helpful whenever I need to ask a question on the phone. I would highly recommend them.”

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Posted 5 years ago

“Order expertly executed, as usual, excellent service.”

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Posted 5 years ago

“great variety of yarn and good delivery times”

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Posted 5 years ago

“excellent choice and quality of yarns and quick speedy service and delivery, great company to deal with.”

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Posted 5 years ago

“As Always , great products and excellent service. Would highly recommend this shop for wool.”

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Posted 5 years ago

“Lovely wool , but was disappointed with the colours as they where much darker than the picture shown”

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Posted 5 years ago

“Wow! What a generous offer😀 I am loving this 10 x 100g batch. Beautifully soft for babies and a great price Thank you.”

The Wool Factory Ltd 5 star review on 23rd August 2021

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Posted 5 years ago

“The service is excellent, I received a ball of wool that although it had same batch number was slightly different in colour I sent message and picture of wool and had it rectified within a couple of day's. Was very impressed.”

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Posted 5 years ago

“Very straight forward to order and received very much straight away”

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Posted 5 years ago

“Easy to use website, fast delivery, and as described.”

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Posted 5 years ago

“I would have liked to have the tracking number for the package. EU delivery took 13 working days. I had to pay only ~10% in taxes”

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Posted 5 years ago

“Absolutely brilliant every time l have ordered.”

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Posted 5 years ago

“excellent quality and speedy delivery. I will be using you again and have recommended you to all my crafting friends and my knit and natter group.”

Helpful Report

Posted 5 years ago

The Wool Factory Ltd is rated 4.9 based on 9,198 reviews