The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, wool arrived very quickly. First class service if you are looking for wool quickly.”

Helpful Report

Posted 4 years ago

“Excellent service, after initially receiving the wrong shade and a problem with my emails, the matter was sorted promptly. I will definitely use this company again”

Helpful Report

Posted 4 years ago

Hi, We have emailed back, please check your email spam folder. As stated on our contact us page 'Please note some email providers are marking our emails as spam, this is currently mainly happening with customers emails that are either 'yahoo' or 'aol'. Please check your spam folder for our reply if you have not heard from us within 24 hours and please also mark the email as 'not spam' if it has landed in your 'spam folder'. Thank you'

Posted 4 years ago

“Very good service. Goods arrived ahead of estimated time. Very quick.”

Helpful Report

Posted 4 years ago

“yarn was just as described, came very quickly and great quality yarn!”

Helpful Report

Posted 4 years ago

“Very pleased with my purchase and quick delivery again”

Helpful Report

Posted 4 years ago

“I have always been satisfied with the products received.”

Helpful Report

Posted 4 years ago

“The wool is excellent, speedy delivery and very good service”

Helpful Report

Posted 4 years ago

“I felt the service was good but the product was not as expected, I ordered recylced aran wool which looks more like a double knit in thickness so is not suitable for the project i intended it for however will keep it as the wool itself is very nice.”

Helpful Report

Posted 4 years ago

“very pleased with wool I purchased good service thank you.”

Helpful Report

Posted 4 years ago

“Lovely wool received ahead of delivery date. Well packaged, good quality yarn at a good price. What else can I say? I’ll be back”

Helpful Report

Posted 4 years ago

“good quality wool and quick delivery”

Helpful Report

Posted 4 years ago

“Excellent customer service and super quick delivery of my yarn order I will definitely be shopping here again”

Helpful Report

Posted 4 years ago

“Great company lovely wool”

Helpful Report

Posted 4 years ago

“A very prompt and efficient service, now happily knitting a lovely aran wool in the heat of summer! Thank you!”

Helpful Report

Posted 4 years ago

“I've had a lot of wool from you this last months and been very happy with it and a lot cheaper I would get the same quality anywhere else”

Helpful Report

Posted 4 years ago

“It was simple to order, delivery was prompt, communication was good and the yarn is lovely.”

Helpful Report

Posted 4 years ago

“Lots of choice in colours I’ve used various wool sites I think I will stick with wool factory more choice good prices and prompt delivery excellent service will definitely recommend”

Helpful Report

Posted 4 years ago

“As always,first class service and perfect goods.”

Helpful Report

Posted 4 years ago

“Great service and delivery will definitely order again xx”

Helpful Report

Posted 4 years ago

“Really quick delivery. Def will be using you again”

Helpful Report

Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews