The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

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The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm always happy with the yarns and other bits and pieces, Very good reliable, quick service. Benn an absolute God-send during lock-down.”

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Posted 4 years ago

“Excellent service, wool arrived very quickly. First class service if you are looking for wool quickly.”

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Posted 4 years ago

“Excellent service, after initially receiving the wrong shade and a problem with my emails, the matter was sorted promptly. I will definitely use this company again”

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Posted 4 years ago

Hi, We have emailed back, please check your email spam folder. As stated on our contact us page 'Please note some email providers are marking our emails as spam, this is currently mainly happening with customers emails that are either 'yahoo' or 'aol'. Please check your spam folder for our reply if you have not heard from us within 24 hours and please also mark the email as 'not spam' if it has landed in your 'spam folder'. Thank you'

Posted 4 years ago

“Very good service. Goods arrived ahead of estimated time. Very quick.”

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Posted 4 years ago

“yarn was just as described, came very quickly and great quality yarn!”

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Posted 4 years ago

“Very pleased with my purchase and quick delivery again”

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Posted 4 years ago

“I have always been satisfied with the products received.”

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Posted 4 years ago

“The wool is excellent, speedy delivery and very good service”

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Posted 4 years ago

“I felt the service was good but the product was not as expected, I ordered recylced aran wool which looks more like a double knit in thickness so is not suitable for the project i intended it for however will keep it as the wool itself is very nice.”

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Posted 4 years ago

“very pleased with wool I purchased good service thank you.”

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Posted 4 years ago

“Lovely wool received ahead of delivery date. Well packaged, good quality yarn at a good price. What else can I say? I’ll be back”

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Posted 4 years ago

“good quality wool and quick delivery”

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Posted 4 years ago

“Excellent customer service and super quick delivery of my yarn order I will definitely be shopping here again”

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Posted 4 years ago

“Great company lovely wool”

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Posted 4 years ago

“A very prompt and efficient service, now happily knitting a lovely aran wool in the heat of summer! Thank you!”

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Posted 4 years ago

“I've had a lot of wool from you this last months and been very happy with it and a lot cheaper I would get the same quality anywhere else”

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Posted 4 years ago

“It was simple to order, delivery was prompt, communication was good and the yarn is lovely.”

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Posted 4 years ago

“Lots of choice in colours I’ve used various wool sites I think I will stick with wool factory more choice good prices and prompt delivery excellent service will definitely recommend”

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Posted 4 years ago

“As always,first class service and perfect goods.”

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Posted 4 years ago

“Great service and delivery will definitely order again xx”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews