The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with the wool that I ordered a few weeks ago, & with the very quick delivery. Thanks! Margaret Canning.”

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Posted 4 years ago

“Very good quality wool and excellent fast delivery.”

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Posted 4 years ago

“Love the wool that I chose. Can't wait to get started using it. The service was brilliant and so quick. Thank you”

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Posted 4 years ago

“Always first rate quality products and service”

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Posted 4 years ago

“I am so made up with my wool and needles and buttons, thank you so much, will be using this company again.”

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Posted 4 years ago

“Excellent choice of affordable yarns and speedy service”

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Posted 4 years ago

“Lovely wok for Christmas”

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Posted 4 years ago

“Lovely wool, received order very quickly - would recommend.”

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Posted 4 years ago

“Was very pleased with first order and would highly recommend. I will return for my next order whenever that maybe. Thank you.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Fast delivery and always a quick reply to emails. Great customer service would definitely recommend and will continue to shop with them”

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Posted 4 years ago

“Excellent wool also excellent fast service and delivery. I always order from the wool factory as they never let me down. Huge thank you for a five star service”

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Posted 4 years ago

“Excellent service ...Bonus wool was true to colour chart....Delivered on time... We knit for the hospital shop and they are always very pleased with our produce. This is the second time we have used The Wool Factory and it will NOT be the last.”

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Posted 4 years ago

“Very satisfied with the website for ordering and the wool of course is excellent. Delivery was prompt too.”

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Posted 4 years ago

“Excellent service from The Wool Factory, always arrives promptly, prices are good. This order I have to pay customs duty in Ireland so I have not recieved my order yet. I have ordered, and received delivery without having to pay duty previously since Brexit in January 2021. I don't understand why I have to pay it this time....... I do hope this will not be an ongoing issue as I love the Jarol Herirage wool which I can only get from The Wool Factory and other wools I have purchased. I recommended The Wool Factory 100%”

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Posted 4 years ago

“Plenty of choice and prompt delivery. What more could one ask!?”

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Posted 4 years ago

“Yarn arrived very quickly (In fact I think I'd only just pressed 'confirm'!!! Brilliant service and yarn exactly as advertised.”

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Posted 4 years ago

“Very good service….lovely wool”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Very quick service”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews