The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,199 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Experience Excellent value and super speedy delivery. I was so pleased with the service and quality of yarn that I'm placing another order at the end of the week. You cant go wrong ordering from the Wool Factory no matter where you see their advertisements”

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Posted 5 years ago

“As always, my order was sent very quickly and was just what I wanted. My only wish is that I lived nearer to the shop. Thank you for excellent service. JH”

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Posted 5 years ago

“I am very happy with the wool I buy and the delivery time is great. I raise money for charity selling my hand knitted items- my repeat customers come back because they also like the wool!!”

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Posted 5 years ago

“The aran wool I have purchased arrive in a couple of days🙂 the quality is really good, now busy knitting, a very happy customer, I will certainly be buying wool from them in the future.”

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Posted 5 years ago

“The order for my wool came earlier than expected, the wool was lovely quality. I would definitely recommend using this site.”

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Posted 5 years ago

“This was my first order, it arrived within a few days the quality was really good & the price was great I will definitely be ordering again”

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Posted 5 years ago

“Poor service I have never recieved my delivery or refund”

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Posted 5 years ago

Hi Catherine, Thank you for your review. Your order was dispatched on the 7th October. As stated on our delivery info page International deliveries are currently taking up to 30 working days to arrive. Our apologies for the current delays but unfortunately we are unable to control the current length of time international deliveries are taking

Posted 5 years ago

“Thank you for a very quick delivery and lovely wools. I'm going to be very busy during lockdown and then will be back for more wool!”

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Posted 5 years ago

“Very good products and service. Cannot fault it.”

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Posted 5 years ago

“I am pleased with the wool, however I had the order come twice I did email you as you charged me twice andn you insist I ordered twice which I can not see why would I order twicw”

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Posted 5 years ago

“Got some lovely wool and excellent quality, will deffinatley use again.”

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Posted 5 years ago

“Excellent service, good price and quick delivery. What more could you ask.”

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Posted 5 years ago

“we had a problem with an order (sent the wrong colour!) but quickly resolved, many thanks. would use again.”

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Posted 5 years ago

“Excellent quick service. About to start new baby blanket! Thank you”

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Posted 5 years ago

“A very good service, fast delivery and excellent wool couldn't be better especially at this time when going to the shops is difficult. I would highly recommend.”

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Posted 5 years ago

“Great transaction, speedy delivery. Lovely Yarn.”

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Posted 5 years ago

“I made a mistake with my order and the staff alerted me and refunded my excess payment which I thought was very helpful and considerate. Sublime extra fine merino (bramble) good shade and texture”

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Posted 5 years ago

“Wool is good quality will order again”

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Posted 5 years ago

“Good variety of colours, reasonably priced.”

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Posted 5 years ago

“Lovely friendly people and lovely reasonably priced wool.”

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Posted 5 years ago

The Wool Factory Ltd is rated 4.9 based on 9,199 reviews