The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was great. Will definately be buying again. Thank you”

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Posted 8 months ago

“Simply the Best.”

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Posted 8 months ago

“I have been extremely pleased with the service and efficiency of the Alford branch of Wool Factory. The young woman who served was friendly, informative and encouraging, The shop was beautifully stocked and a pleasure to visit on what was a freezing cold February day. The online service was very quick and as we live not too far away the wool was collected from the shop. Well done and I'm happy to give 5 stars. Hazel”

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Posted 8 months ago

“I like the wool got delivered still to knit some purchased”

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Posted 8 months ago

“Great products at competitive prices. Easy to find products that you are looking for. Quick delivery.”

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Posted 8 months ago

“Promo delivery”

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Posted 8 months ago

“There's a good choice of patterns and yarn and the service is excellent”

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Posted 8 months ago

“I love the Wool Factory - great choice - good quality and fast delivery”

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Posted 8 months ago

“Wonderful choice of wool, knowledgeable and helpful staff, very competitive prices.”

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Posted 8 months ago

“The wool factory dealt with my order quickly and efficiently, item arrived in super quick time.”

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Posted 8 months ago

“Exellent service as always. I ordered approx 70 100g balls of wool across 25 plus colours at 2.30 pm. All delivered to my door by DPD at 8.30 next morning.”

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Posted 8 months ago

“When i needed extra wool to finish a garment it came the next day , postage free as a treat How kind was that ? It was a pleasure to deal with the wool factory , excellent value wool and excellent customer service.”

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Posted 9 months ago

“Good quality wool, very pleased with the service and will definitely use this company again.”

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Posted 9 months ago

“Delivered on time. Good quality wool, nice to knit with”

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Posted 9 months ago

“Excellent value,great choice, brilliant service and a loyalty scheme as a bonus”

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Posted 9 months ago

“Delighted with the wool will order again told my friends about you”

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Posted 9 months ago

“My order arrived today. Only ordered on Sunday can believe how good the wool and service was. Will definitely be ordering again”

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Posted 9 months ago

“This is a fantastic company I normally go to the store in Alford but haven’t been able too for a few months got my order online came the next day absolutely brilliant”

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Posted 9 months ago

“An easy ordering experience, and excellent customer service. I ordered online, then picked my order up same day. Staff are always very pleasant and cheerful. The yarn is lovely quality, and I am in the process of knitting it up. My bear is done, now knitting clothes ☺️”

The Wool Factory Ltd 5 star review on 22nd January 2025

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Posted 9 months ago

“I ordered a printable knitting pattern - a new experience for me. I must say that I found it very easy!! The service from The Wool Factory was prompt and informative.”

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Posted 9 months ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews