The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,114 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value and a quick delivery”

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Posted 11 months ago

“I always order from yous quick delivery and and grea selection of colours am awitnt on my order coming”

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Posted 11 months ago

“I have had the pleasure of shopping at The Woolshop online store for a year or two, and I couldn't be more satisfied with the experience. The service was outstanding from start to finish, with friendly and helpful staff ready to assist. The quality of the products exceeded my expectations, featuring a wide selection that catered to all my crochet needs. Delivery was impressively fast, ensuring I could start my projects without delay. What truly stood out was the bright and cheerful aftercare, making me feel valued and supported as a customer. Highly recommend The Woolshop for all your yarn needs!”

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Posted 11 months ago

“Excellent service from start to finish...”

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Posted 1 year ago

“Very pleased with the quality of wooi, the price and the Very efficient delivery. Many thanks”

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Posted 1 year ago

“Always pleased the the service you provide quick to fill oreders quality of wool is great resonably priced great company”

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Posted 1 year ago

“Very efficient. And reasonably priced.”

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Posted 1 year ago

“Quick and efficient delivery and exactly what was required.”

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Posted 1 year ago

“Excellent choice of products and excellent service.”

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Posted 1 year ago

“Since discovering the wool factory several months ago I've practically used them exclusively to buy wool and patterns. Excellent range of both wool and patterns. The wool is excellent quality.”

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Posted 1 year ago

“Always delivers on time, without any issues, first class service”

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Posted 1 year ago

“looks and feels nice. not knitting it up yet as I have other projects to finish”

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Posted 1 year ago

“very pleased with my order would use again”

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Posted 1 year ago

“Excellent choice of wool, very helpful staff when i phoned up for extra wool, speedy delivery, also very impressed with the beautiful free buttons”

The Wool Factory Ltd 5 star review on 5th July 2024

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Posted 1 year ago

“Easy site to navigate Large choice of wool Delivery quick”

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Posted 1 year ago

“Great price and speedy delivery”

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Posted 1 year ago

“All the items I have received are great, I have never used cotton yarn before but the 4 colours I have used are wonderful they drape lovely, the sheen is outstanding, will definitely order again when I have a project to do,”

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Posted 1 year ago

“Wouldn't shop anywhere else. Customer service is excellent replies to queries answered quickly”

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Posted 1 year ago

“Order arrived the day after ordering! Amazing. Thank you. Always super bargains on yarns & have always been pleased with everything l have purchased from The Wool Factory”

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Posted 1 year ago

“Good selection of handicraft products, great choice of knitting wool. Packed and delivered in record time. Thankyou”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,114 reviews