The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my order and the speed it was delivered. Especially as it was ordered 5 days before Christmas, came within 3 days. Well done.”

The Wool Factory Ltd 5 star review on 5th January 2022

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Posted 4 years ago

“I have always found exactly which wool I'm looking for at axcery reasonable price”

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Posted 4 years ago

“Excellent service - really looked after by Melanie who dealt wth my order and was so friendly”

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Posted 4 years ago

“Good colour choice, at the right price for my project. quickly delivered”

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Posted 4 years ago

“Ordered a pattern which will not download keeps saying unable to access”

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Posted 4 years ago

“Good quality, good prices, plenty of choice, very pleased with my purchase, and quick delivery.”

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Posted 4 years ago

“I have been knitting using bamboo wool and it has always been super soft. the bamboo wool was not as soft as previously. I checked with others as I had just finished another jumper in the pink bamboo not purchased from you and everyone agreed that the red bamboo I got sent by you was not of the same soft quality even though the labels on the skein were the same.”

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Posted 4 years ago

“Great service, speedy delivery and the yarn was fabulous quality.”

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Posted 4 years ago

“Excellent service. Delighted with my purchase”

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Posted 4 years ago

“I haven't received my item”

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Posted 4 years ago

“I recently ordered a knitting pattern but when it came it was just a photocopy I expected to have an original pattern for what I paid.”

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Posted 4 years ago

“red wool was beautiful,p&p was excellent thank you”

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Posted 4 years ago

“Excellent service with prompt dispatch. Quality yarns at sensible prices, thank you.”

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Posted 4 years ago

“Fast delivery to The Netherlands even in december.”

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Posted 4 years ago

“Excellent wool and needles, easy to navigate site, great customer service, fast and reliable, also great delivery by DPD always reliable. Working on my seconed throw and cushion covers, using super chunky wool.”

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Posted 4 years ago

“Quick delivery. Good service and quality. Would buy from them again.”

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Posted 4 years ago

“I have used will from the wool factory before and found it knits up lovely which prompted me to make my last purchase which I have not used yet but looking forward to knitting a cardigan for my daughter .”

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Posted 4 years ago

“My wool orders are despatched efficiently and are delivered promptly. The cost of the wool is comparable - and in some cases - less than other suppliers I have used. Very happy.”

The Wool Factory Ltd 5 star review on 3rd January 2022

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Posted 4 years ago

“Plenty of choice, great quality and fantastic service”

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Posted 4 years ago

“Satisfied with my order as always.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews