The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice good quality and speedy service”

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Posted 4 years ago

“Lovely wool quick service”

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Posted 4 years ago

“Best service I've ever received, fast communication and the prices are great very happy to deal with again”

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Posted 4 years ago

“The set of knitting needles that I bought online from this company was a good price and the delivery was fast.”

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Posted 4 years ago

“Excellent service quick delivery no problems”

The Wool Factory Ltd 5 star review on 2nd March 2021

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Posted 4 years ago

“Hi very slow delivery blaring on Royal Mail Also had to pay tax on order couldn’t see anywhere it would be added on not happy I am not going to use again as this is a hidden extra”

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Posted 4 years ago

Hi Aileen, thank you for your review and we are sorry to hear that you thought that we deserved a two star rating. On the delivery info page on our website you can view all the information regarding delivery. We also state about taxes, please see below: Please note all of our products include VAT at 20%. All Europe and Rest of World orders are now VAT free. If you are in a VAT Free country 20% will be deducted from the total of your products at checkout when you select your delivery Country. However due to customs changes you may be charged VAT at customs for your delivery, please also note you may now also be charged customs and duty charges. These vary from Country to Country so please check what you may be charged beforehand as we will not be held responsible for these charges, if you are to be charged. We hope that this helps answer your concerns.

Posted 4 years ago

“Good choice of yarns, colours types etc. Easy to use website and purchase process. Order arrived as expected for a reasonable amount of postage. Thank you :-)”

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Posted 4 years ago

“Lovely choice of colours , really good quality yarn , good price also , my delivery arrived much earlier than expected and was nicely packed , I am pleased with product and impressed with service .”

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Posted 4 years ago

“Excellent sevice”

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Posted 4 years ago

“Thank for my delivery of wool love the colour”

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Posted 4 years ago

“Very good quality and fast delivery.”

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Posted 4 years ago

“Dear Sir, I was pleased with the wool and also and the quick service, it arrived within four days of placing the order. I will certainly be ordering from you in the future. Yours Moira Groves.”

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Posted 4 years ago

“Prompt delivery. Easy to use website.”

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Posted 4 years ago

“Very good service and good quality wool”

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Posted 4 years ago

“The wool is all good quality”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“I was really pleased with my order and would recommend wool factory to anyone.”

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Posted 4 years ago

“Good quality quick delivery very reasonable prices”

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Posted 4 years ago

“Good quality wool at reasonable prices. Very fast service and delivery.”

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Posted 4 years ago

“Quick delivery and lovely soft wool”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews