The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,114 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality wool and quick delivery.”

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Posted 1 year ago

“They are the best and I always recommend them. Phenomenal business”

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Posted 1 year ago

“Quality & value for money are outstanding. Fantastic choice of yarn. Would definitely recommend.”

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Posted 1 year ago

“Excellent service and communication. Beautiful wool. First class delivery. Will definitely use again”

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Posted 1 year ago

“What a lovely online shop. Quality wool in great colours; exactly as I expected. Efficient service. The free gift is a great little touch, thank you. Already recommended to friends. I am sure that I will return again :)”

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Posted 1 year ago

“First time ordering. Great communication, quick delivery too. Loved the quirky humour in your email, really adds to the family feel of the company! Will definitely be recommending to family and friends. Keep up the good work!”

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Posted 1 year ago

“Very efficient seervice and friendly, no problems”

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Posted 1 year ago

“Fantastic wool fantastic service”

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Posted 1 year ago

“Every time i have ordered it has been so easy from browsing to payment. The range of wools is great and very good prices. Fast delivery of which i was kept informed so what more can i ask for. Definitely recommend”

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Posted 1 year ago

“Not my first order and most definitely will not be my last! Fabulous products and amazing service every time.”

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Posted 1 year ago

“not actually used it yet bot service and deliever were excellent”

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Posted 1 year ago

“highly delighted using for crochering service and price exerlent”

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Posted 1 year ago

“wonderful service , and good quality wool. I look forward to knitting it”

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Posted 1 year ago

“Very happy with my purchase, wool feels lovely and soft. Fast delivery will be back.”

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Posted 1 year ago

“I have bought a fair bit of wool from the wool factory the staff are brilliant and very helpful it’s my favourite wool shop on line”

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Posted 1 year ago

“Every time I have ordered I have received my wool in good condition and always at a good price. I use them a lot as I knit and crochet items for charity and will continue to order from them”

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Posted 1 year ago

“Absolutely perfect very quick delivery I loved the free gift of lovely buttons with my first order I thought that was really very nice I would definitely recommend buying from the wool factory I will be buying more fur sure thanks again”

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Posted 1 year ago

“Nice wool, speedily delivered. Communication is great”

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Posted 1 year ago

“The service is very good & goods arrive within a few days. The wool is very easy to work with & colours are beautiful.”

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Posted 1 year ago

“Pleased came quick”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,114 reviews