The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,179 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,179 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value and delivered within a few days,ordered for my Mum who knits blankets and she was very happy with the colours and quality 😀”

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Posted 1 year ago

“Always a great range of choices at fantastic prices. Excellent service, and the order confirmation e-mail always makes me smile. Consistently a great shopping experience.”

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Posted 1 year ago

“First time I have order from wool factory.I was very happy with my order,as I do a lot of knitting for Arthur Rank so the wool has to be right. Thank you .I have ordered again . Mrs Donnelly”

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Posted 1 year ago

“Very easy to deal with, after a disappointment of not so white wool, I received the whitest I’ve ever used, will use again.”

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Posted 1 year ago

“Lovely wool and fabric prices. Akways buy my wool here.”

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Posted 1 year ago

“Great friendly team great wool and great delivery service , love there communication”

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Posted 1 year ago

“Such good service. The wool arrived very quickly. It was such good value. Will use this company again, very pleased .”

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Posted 1 year ago

“My purchase was processed and delivered promptly. I have no complaints.”

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Posted 1 year ago

“Good quality wool great range of patterns at affordable prices”

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Posted 1 year ago

“Arrived promptly and well packaged. The colours are true to the website. I haven't started knitting with it just yet.”

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Posted 1 year ago

“Best place to get any wool ,all great quality”

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Posted 1 year ago

“Quick and efficient service. My order was processed quickly and arrived ahead of the timescale given.”

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Posted 1 year ago

“Excellent service, lovely yarns in great colours”

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Posted 1 year ago

“Bought 36 100g balls of woolcraft New Fashion Dk and it is crocheting up brilliantly, lovely and soft as well, so pleased and would highly recommend it .”

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Posted 1 year ago

“It was easy to order, and a very quick delivery.lots of colour choice, and good quality wool, will definitely order again.”

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Posted 1 year ago

“Excellent communication, delivery as stated and good prices (and I loved the delivery bag covered in sheep!!)”

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Posted 1 year ago

“Fantastic choice of wool. Amazing service!”

The Wool Factory Ltd 5 star review on 20th July 2024

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Posted 1 year ago

“I had to ring to place my order this time, very nice man David was exceptionally helpfully received my package 2 days later. Great as always”

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Posted 1 year ago

“Great company service. Quick delivery and excellent choice of wool.”

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Posted 1 year ago

“Very good prices and super quick delivery. Customer service are very good too. Always use them for my wool supply. Excellent service”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,179 reviews