Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.61

4.6 Rating 1,001 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

Write Your review

Tell us how Stone & Garden Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery, delivery driver was very helpful and pleasant. Item was just as described. We are very happy with the Company and will use again.”

Helpful Report

Posted 7 years ago

“Ordered a bulk bag of garden pebbles, low delivery costs, great communication and delivered very quickly at time stated. I received a call from driver so I did not have to stay in all day and he put goods on driveway as instructed so very pleased.”

Helpful Report

Posted 7 years ago

“We purchased a bulk bag of 'black ice' containing 2 different coloured stones, black basalt and blue ice. We have previously used this product, although from a different supplier, to cover our front garden and the product from the Stone and Garden Company is only vaguely similar. You would think that 2 different stone types mean a 50/50 mix, which is certainly what our 3 previous bulk bags have been, but the product from Stone and Garden Company contains a majority of black basalt so looks nothing near to what we have previously used. When the delivery came I initially sent it back as it looked like a whole bag of black basalt. I had to wait several days for the pictures to be sent showing that it was indeed 'black ice'. This caused me having to pay a redelivery charge of £18 for a product that I am not completely satisfied with. We have had a small area done now for a month and a half, as well as the open bag being left on our driveway but despite all the rain that we have had ,the 'dust' that the company said was the cause of it looking the way it did has remained. Please see the photos that accompany this review; the first one is a screen grab from their website, the second is the bulk bag not long after it had rained and the third photo is the small area we have done showing the older product to the front of the photo and the product from the Stone and Garden Company in the background. THINK TWICE BEFORE ORDERING BLACK ICE FROM THIS COMPANY.”

Helpful Report

Posted 7 years ago

“Ordered 2 pallets of plum slate chippings, however on 1 off the pallets most of the 20 kilo bags were damaged especially the lower 2 rows. A lot of the chippings had escaped/missing. I am not sure that all the bags were received as the shrink wrap had been torn off and bags were loosely thrown on top. I hasten to add I didn't count them. There was also an order shortage of membrane and after 3 attempts of trying to contact via the web site, I sent an email directly to the email address obtained. The shortage was signed for and witnessed by the courier, but was still queried. Y the sales office. Eventually the shortage was supplied but almost 2 weeks had elapsed from the original delivery causing a delay/disruption in the laying. Not happy!!!”

Helpful Report

Posted 7 years ago

“excellent will recommend to others . Delivery man very good. Although l still think it is a two man job pulling that heavy load. That is what l think ............not the delivery man.”

Helpful Report

Posted 7 years ago

“They do what they say they will and the product we bought was as we expected”

Helpful Report

Posted 7 years ago

“Second time I have ordered the black ice gravel and can't fault the product or the service. Looks amazing in the garden! Thank you :-)”

Helpful Report

Posted 7 years ago

“Smooth process for ordering, delivery on the day specified and pallet deposited where it was most convenient. All in all excellent service and value for money.”

Helpful Report

Posted 7 years ago

“Delivery on time and price right”

Helpful Report

Posted 7 years ago

“Excellent Service”

Helpful Report

Posted 7 years ago

“Delivery on time as promised”

Helpful Report

Posted 7 years ago

“Real easy to use, excellent price and quick delivery”

Helpful Report

Posted 7 years ago

“quality goods and arrived on time”

Helpful Report

Posted 7 years ago

“Their pricing was good, delivery when they said they would and the product was great!”

Helpful Report

Posted 7 years ago

“i only ordered a small sample but it was delivered promptly. Based on this i will shortly be placing an order for 5 Tonnes of the same product”

Helpful Report

Posted 7 years ago

“It was great to have your garden expert wander around your stock with us. When we got our stock we found the plants were the height we ordered, but the pot was very small and the roots heavily pot bound and damaged (as roots had been cut for transport)”

Stone & Garden Direct 3 star review on 19th July 2017

Helpful Report

Posted 7 years ago

Hello Mark, Thank you for your honest review but we are slightly confused as we don't sell plants or plant pots? We think you have posted a review about the wrong company, I can see that you did order some red gritstone from us, which I hope you were happy with?

Posted 7 years ago

“good product, good service, sensible prices and delivered without any problems.”

Helpful Report

Posted 7 years ago

“All good no problems”

Helpful Report

Posted 7 years ago

“Buyer Beware! I should have known better as the price was at least 30% cheaper for Moonstone than local supplies - and that is two pallets coming from Yorkshire to Gloucestershire - which actually costs quite a lot. OK they are covered by explaining that there are natural variances and by offering samples however this was just plain rubbish with lots of sharp slivers, broken stones and foreign aggregates and hardly any white pebbles. Nothing like Moonstone that is generally available. Pay the extra and see what you are buying.”

Helpful Report

Posted 7 years ago

“Great quick service, easy to manage size bags”

Helpful Report

Posted 7 years ago

Stone & Garden Direct is rated 4.6 based on 1,001 reviews