Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.61

4.6 Rating 1,001 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having seen your advert on line , we liked the look of the plum slate. I ordered a bulk bag of 40mm. I was not happy to receive another colour especially as I had arranged help to wash and spread it. Having sent a picture of product sent to me , your office staff agreed and arrangements were made for the return and a new batch of "plum" sent. I received the new batch last Friday and unbelievably it is not plum either. As I can't wait any longer I am using this load when I have got help on hand. I will be emailing pics of this load as well and will expect some recompense. Needless to say I will not be using you're company again.”

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Posted 7 years ago

“Placed the order for a bulk bag of plum slate late on Thursday afternoon aware that to late for Friday but ok for Monday. Transport company (Salvatori) excellent as placed the bag just alongside my side gate, laid down the membrane and put the slate down in 90min. Slate is perfect, now to get the other side of garden ready for next phase. As Arnie said i will be back. Many thanks to the Stone and Garden Team. John in Kent”

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Posted 7 years ago

“Kept me up to date with my order thanks”

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Posted 7 years ago

“Ordered over phone. Delivered promptly on day requested. Excellent service.”

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Posted 7 years ago

“Great service delivered on time”

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Posted 7 years ago

“The service I received was excellent.”

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Posted 7 years ago

Thank you Ruth for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Brilliant service, a lovely customer service team and the delivery guy was amazing, will be placing another order after my holiday!!”

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Posted 7 years ago

Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Email said item would be delivered on Wednesday but delivery firm then changed it to Thursday. I said I could only do it in the morning as I was working in the afternoon. They assured me it would. Getting near to midday I rang a couple of times to see where he was, each time was told he would be with me shortly, he didn't arrive till almost 2pm, I had to ring my work to say I couldn't come in which didn't go down well and I lost an afternoons pay. When the driver aventually got here he was very unhelpful and wanted to leave a 900k bag of stones at the Kerbside. I have a flat crazy paved drive so no reason why he couldn't have brought them closer.”

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Posted 7 years ago

“The driver destroyed a grass verge.”

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Posted 7 years ago

“Excellent product and delivery on time”

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Posted 7 years ago

we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 7 years ago

“Excellent phone service and advice. Delivery on time. Good price and product.”

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Posted 7 years ago

Good afternoon Joan Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Ordered two bulk bags of red granite which were competitively price. They arrived in very good time. The delivery driver phoned me 30 mins before delivery. He asked where I would like the bags placing which made a nice change. The granite replaced wood chippings in my front garden. Now gives a better overall brighter look. Granite also looks good wet. Some of my neighbours and friends have complimented the new look and some are interested in doing the same with their garden. Liked the red granite so ordered another bulk bag for an area in my back garden. Have recommended The Stone and Garden Company to various people.”

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Posted 7 years ago

Good afternoon Susanna Thank you for writing such a positive review of The Stone and Garden Company. We greatly appreciate this feedback and we are glad that you were happy with Granite you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Good product, quick delivery thank you”

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Posted 7 years ago

Thank you Rita for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Excellent customer service, very friendly and helpful throughout from order to delivery. Great price. Excellent service”

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Posted 7 years ago

Thank you Julie for writing this good review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“A very good company to deal with, service, product, delivery, all first class would recommend then, thanks very much. N.B.”

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Posted 7 years ago

Thank you Mr Back for writing such a positive review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Delivery was on time and the driver was very friendly. The call to say how long he would be was also good.”

Stone & Garden Direct 5 star review on 29th June 2017

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Posted 7 years ago

Good afternoon Mr Clarke We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 7 years ago

“Great service and free delivery”

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Posted 7 years ago

“Great service free delivery. Driver even phone me to let me know they had made the delivery as I was at work.”

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Posted 7 years ago

Thank you Linda for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“My order arrived with broken bags done by the transport company, I phoned the Stone and Garden Company just to let them know and they sent another bag of stones the next day to make up for any lost,good product good price.”

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Posted 7 years ago

Hi Chris Thank you for your good feedback on the products you received. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience caused regarding the damaged bags, I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Good delivery, good contact, good product”

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Posted 7 years ago

Stone & Garden Direct is rated 4.6 based on 1,001 reviews