Ordered 2 pallets of plum slate chippings, however on 1 off the pallets most of the 20 kilo bags were damaged especially the lower 2 rows. A lot of the chippings had escaped/missing. I am not sure that all the bags were received as the shrink wrap had been torn off and bags were loosely thrown on top. I hasten to add I didn't count them. There was also an order shortage of membrane and after 3 attempts of trying to contact via the web site, I sent an email directly to the email address obtained. The shortage was signed for and witnessed by the courier, but was still queried. Y the sales office. Eventually the shortage was supplied but almost 2 weeks had elapsed from the original delivery causing a delay/disruption in the laying. Not happy!!!