The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.93

4.9 Rating 993 Reviews

98 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“Very happy with the product I purchased. It was a very simple progress and delivered on time.”

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“very good. just had a new carpet laid in our lounge, and the rugs is amazing with it. great service thank you”

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“Bokhara red runner looks very lush in our hallway… soft to walk on Rugs warehouse swooped my initial purchase which was too short within two days Office staff were excellent in arranging the swop”

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“Excellent quality and customer service. First time using and the courier had an issue finding my new build house but a quick call to the company and my rug was delivered within 12 hours after they spoke to the courier. Would definitely use ahain.”

The Rugs Warehouse 5 star review on 5th December 2023

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“We're really happy with our new rug! Plush underfoot, and a great combination of colours, and available in a larger size than many furnishing suppliers offer. Speedy delivery too! Thank you Rugs Warehouse.”

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“Rxcellent service. QUALITY OF RUGS VERY VERY GOOD.”

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“More than happy with the rugs ! They are lovely ,service and delivery excellent. Will definitely reorder from you in the near future. Thank you Carolyn”

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“My 2 rugs were very nice, good quality, have a hand made look about them, so brought a third matching one. I would purchase from here again.”

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“Very nice speedy service, completely satisfied with my purchase”

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“Customer service first class and helpful. Delivery spontaneous. Rug delightful. Adds vitality colour and warmth to our hallway.”

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“Great experience with The Rugs Warehouse from start to finish! First, they had the best price for the rug we wanted and then the communication was superb too. As soon as the rug was dispatched we received the tracking details without having to chase them - I say that because we bought another rug from a different company and I had to phone every step of the process to get information. The delivery company DX Express messed things up a bit - they sent us a message to say the rug would be delivered between 12-14 hrs last Friday, the driver did not show up and then the DX Express website was updated to say that the rug was delivered. I emailed The Rugs Warehouse explaining what has happened and they were superb in chasing the matter up with DX Express and keeping us updated. They managed to resolve the matter with DX Express and the rug was delivered on Monday, but we were reassured that if DX Express failed again, The Rugs Warehouse has another rug on standby ready to be shipped with a different courier. I cannot fault the service or the quality of the rug - I thoroughly recommend The Rugs Warehouse!”

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“The Rugs Warehouse has a huge range of interesting and varied rugs. They were very efficient in arranging for me to exchange one I bought but found it wasn't quite what I wanted. The delivery van arrived on time and had the requested label for return all ready. I am delighted with the new rug which is of excellent quality.”

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“very helpful advice from the staff. Delivered within a week of ordering. Good value”

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“Delighted with my new rug, I was trying to match it to one I have had for many years but it now looking tired. They were so helpful and took the time to send me some pictures of the rug samples front and back with a very in depth description. I would recommend this company and I will here first before going round the shops. Thank you Rug Warehouse.”

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“The most delightful Rug shop in the world. Just visit them and you'll know. Amazing knowledge of the people in the shop and great products. Loved the experience and loving our rug.”

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“The Rugs Warehouse offers a great choice, competitive prices and excellent service. Kat in particular went the extra mile to source our latest rug and arrange speedy delivery. Overall an excellent service. Many thanks !”

The Rugs Warehouse 5 star review on 14th October 2023

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“Good selection of rugs. Found exactly what I was looking for at good price.”

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“Fast delivery, really lovely rug .”

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“The Rugs Warehouse have been excellent. I was kept informed of the progress of my order at each stage and my rug arrived on time exactly as predicted from the start. Staff have been friendly and helpful and my new rug is absolutely beautiful. Thank you everyone.”

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“Efficient service - lovely product. Very pleased!”

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The Rugs Warehouse is rated 4.9 based on 993 reviews