The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 815 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 815 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 11th March 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Admin was good, but condition of rug was in poor condition as it had been rolled up badly and there are creases in it that still have not disappeared.”

Helpful Report

“It took the maximum stated time for the rug to be dispatched which was a bit disappointing to start with - there was no contact between ordering and dispatch either. But more importantly the rug itself is poor quality. I bought the Bravi beige wool rug 2 months ago and it’s a mess already. It is not subjected to any excessive or unusual stress, just the occasional hoover - we even try not to walk on it where possible. We have a 10 month old who crawls on it a little bit but it’s not like she has claws. Yet the thing is fraying everywhere, with loads of little bundles of loose wool that our baby gets covered in when she goes on it. It looks SO scruffy. I would avoid this rug if you’re thinking of getting it. Shame I can’t return it as it’s beyond 30 days - but it took slightly longer than that for me to realise how scruffy it was beginning to look.”

Helpful Report

The Rugs Warehouse is rated 4.9 based on 815 reviews