The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.93

4.9 Rating 1,012 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 1,012 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 10th November 2026

Anonymous

Anonymous // 01/01/2019

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“Great rug. Excellent value for money. Quick delivery.”

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“so happy with our rug looks so modern and smart service brilliant”

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“Lovely rug. Nice how it looks different from each end. Delivered quickly too.”

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“By far the best selection of round rugs. Good filtering criteria to find what I wanted. Fair prices and quick delivery. Exceptional customer service when ParcelForce tracking didn't work - they went more than the extra mile to find out what was happening. They made me feel they really cared.”

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“I am very impressed with Rugs Warehouse, l have ordered from them 3 times and would definitely use them again. The rugs l bought are a lovely quality and good value for money. The company is super efficient, my orders were dispatched the morning after l placed them. They also use a very good delivery company who send out clear and accurate information, so l knew exactly when my order was arriving. Staff are very friendly and helpful, l was left a message to say my address in an online order was incomplete and when l phoned to respond, a very friendly lady had already found the information from an earlier order and the order was already dispatched.”

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“Really lovely rug. Quick efficient delivery. I would highly recommend.”

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“Great service, great prices”

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“Really nice rug, great quality and reasonably priced, plus excellent service and efficient free delivery.”

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“As I aready have a similar rug in a larger size, knew the item would be just what i wanted. The Rug Warehouse gave exellent service, delivered promptly and within the specified time window. What more could you ask for.”

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“Very good quality,stunning to look out very pleased”

The Rugs Warehouse 5 star review on 6th July 2024

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“Highly professional, kind and considerate with nothing being too much...the whole ethos is one of making the customer feel comfortable. And with expert advice....and outstanding customer service!”

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“Truly a match for my lounge, rug is excellent a work of skilled artisans. Kat was a great help, fast and efficient delivery would use them again”

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“After looking for a rug for many weeks I found one I liked from The Rugs Warehouse. They were knowledgeable and helpful and the rug was delivered very quickly. I am very pleased.”

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“Really excellent service. Knowledgeable and friendly staff. Beautiful selection of rugs. We were almost spoilt for choice!”

The Rugs Warehouse 5 star review on 17th May 2024

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“Brilliant service with very professional and prompt delivery time.,”

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“Customer service first class keeping me informed on the rug’s progress to delivery. Beautiful rug at a good price. All in all very satisfied.”

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“Lovely rug, super fast delivery.”

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“Helpful, knowledgeable and friendly. Extensive range of rugs. In these days of online shopping, it's great to have a showroom to visit. I got great advice and was so pleased with the one I bought, I've gone back for another.”

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“I am absolutely delighted with my new rug.It arrived perfectly packed, within the stated time and the colour is exactly as advertised. Compliments keep coming !”

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“Good quality. Fast delivery. Will definitely buy from again.”

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The Rugs Warehouse is rated 4.9 based on 1,012 reviews