The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 887 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 6th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Huge selection of rugs for every taste in a good range of sizes. The ordering process was easy and straightforward and the prompt delivery was arranged on a day to suit me. I found the rug I ordered didn’t really suit the room I placed it in so wanted to swap for another. The process for doing so was, again, easy and straightforward with prompt responses to my request and any questions I had. Again, the swap was arranged for a day to suit my availability and was done quickly and without fuss. You do have to re-wrap the return, preferably in the original packing, and pay for the return postage, but that’s perfectly reasonable. Customer service throughout has been great with fast responses to questions and requests. Excellent all round.”

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“Absolutely delighted with the runners. Took a chance that they would look good beside my new rug in dining area only to find that they were the exact colour and pattern, couldn’t believe it. The price and delivery was great. I would (and have) highly recommend this company.”

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“Really pleased with my rug also the quick delivery”

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“Very happy with the high quality of the rug and the fast delivery.”

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“Absolutely delighted. The rugs couldn't fit any better into my living room. They have transformed the space. They're ideal. Feel great under foot too. Great price. Customer service was spot on. As too was the delivery. Can't fault anything.”

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“Very pleased both with the quality of my rug, together with the speedy delivery.”

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“Really pleased with the three rugs we bought for our new house - great personal advice on selecting them, a wide selection and happy with delivery. Highly recommend.”

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“Excellent communication and service, comprehensive and accurate website. The carpet we ordered from their warehouse in France was on our floor in a week. The quality of the carpet itself is excellent, and it was priced very competitively with other sellers of the same item. Delivery was prompt and efficient.”

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“Excellent quality and delivery was prompt as scheduled”

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“This rug with its subtle colours enhances the room, the quality is superb and feels so good underfoot, thank you”

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“We purchased our new rug last week and we are delighted with it. Delivery was free and less than two days to wait.”

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“The rug i ordered is a bit lighter than I thought it would be but it's a great quality rug and still looks great in my living room Delivery was quick”

The Rugs Warehouse 5 star review on 19th August 2025

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“Very pleased with my purchase great service was packaged very well for delivery”

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“Great service, rug is stunning, just what I wanted.”

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“Excellent service from ordering to delivery. Very pleased with the rug as the colour was as shown on the website.”

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“We visited the Rugs Warehouse and we were introduced to the place. We were warmly advised about the collection of rugs. After a while we found the rug and purchased it. The owner gave us his time. Great place to buy rugs with many choices.”

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“Very pleased perfect choice with our new sofas & delivered promptly thank you”

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“Ordered a lovely rug to suit our decor Arrived as promised and is excellent quality Very pleased will buy our future rugs from here”