The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 860 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 15th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality! Fantastic customer service! Accurate delivery!”

Helpful Report

“The rug was perfect ! It was the joke of a delivery man who took my rug to two other houses on the row ,and had the cheek to post a note saying he'd tried delivering ( he lied) and left it with the next door neighbour ! when I confronted him as he was driving off I asked him to deliver it to my house from my neighbour! He reluctantly did so . This is not a rant .it was all on our cctv camera”

Helpful Report

“The service from the Rugs Warehouse was spot on from start to finish. Easy website to navigate and to order my rug. Quick delivery. And I am so pleased with my rug. It is exactly what I was looking for. Thank you..”

Helpful Report

“The quality is really good so much so I have ordered another one ,delivery was efficent . Really pleased .”

Helpful Report

“Great service, knowledgeable staff, good product range. Useful to have a warehouse in Chiswick where you can see products and get advice. Rug arrived promptly, exactly as expected. All round good experience.”

Helpful Report

“Rugs do just what is expected”

Helpful Report

“We ordered a custom size rug and are thrilled with the quality of the rug and the quality of service we received from The Rugs Warehouse. We were made aware of the wait time for our rug from the outset, and were emailed regularly with updates and assurances that everything was running to plan. Delivery was a breeze. Thrilled with our Traces Rug - it looks great in our new dining area. Thank you!”

Helpful Report

“Online ordering was very easy. The service was good. The rug arrived well wrapped but not overly packaged. Good quality and exactly as shown on the website.”

Helpful Report

“The waiting time for my rug was pretty long but we'll worth the waite. High quality rugs at a reasonable price.”

Helpful Report

“We have had 2 rugs from this company! Good quality and speedy delivery.”

Helpful Report

“Always a risk buying a large rugs through internet, this is second such purchase through 'Rug Warehouse' always found their description to be accurate with great variety. Quality to be high standard, would recommend this company for excellent rugs”

Helpful Report

“Stunning! Such pretty Spring colors with a contemporary design that sits well on a neutral carpet. The wool gives a rich, warm feel while the viscose adds a subtle sheen highlighting alternate pods in the pattern. The Rugs Warehouse were easy to contact and gave good advice when I enquired about ordering a custom size. Our rug was promptly dispatched and delivered. I wouldn’t hesitate to order from The Rugs Warehouse again.”

Helpful Report

“Good advice and recommendation in store. Ordered online, no problems. Delivered ahead of schedule”

Helpful Report

“Last week, we ordered exactly the circular rug we’ve been looking for, and were so pleased with it that we ordered another this week! Beautiful quality, fair price, and we couldn’t believe how quickly the rugs arrived after being ordered! An excellent service, highly recommend! Thank you The Rugs Warehouse!”

Helpful Report

“I contacted the Rugs Warehouse twice and was impressed by the high standards of customer service and the response to my queries. My call was answered quickly and personally and my request dealt with efficiency and politely.”

Helpful Report

“It was all good thanks”

Helpful Report

“Great choice of rugs. The website was easy to navigate. The rug arrived promptly and was exactly as described. very happy.”

Helpful Report

“I was a bit hesitant about spending a lot of money on a rug I could not examine before buying? I needn’t have worried, excellent value for money and delivered in the promised time frame.”

Helpful Report

“A relaxing atmosphere and pleasant staff.”

Helpful Report

“Very helpful in the showroom with useful information. Easy to order and prompt delivery. Very pleased with our new rug.”

Helpful Report

The Rugs Warehouse is rated 4.9 based on 860 reviews