The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 869 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 6th May 2025

Anonymous

Anonymous // 01/01/2019

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“Great product, great price”

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“Great service, beautiful quality rug soft under foot, great prices!”

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“We bought four rugs two of which were handmade from Morocco and we're delighted with the quality. The service at The Rugs Warehouse is exceptional - really helpful and knowledgeable with a huge selection. Handmade rugs aren't cheap so it's worth buying from an expert. We highly recommend.”

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“I purchased a lovely rug from this company and was impressed with the excellent service throughout. Delivery was prompt — I received it within 2 days. I needed to exchange the rug, and the replacement arrived the very next day. The team was extremely helpful and made the whole process smooth and hassle-free. Highly recommended!”

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“The rug is excellent & the company are great. Delivered on time by their own delivery people. Would recommend every time no problem.”

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“Very pleased with the rug ordered and delivered within 3 days excellent service”

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“We have bought 4 Rugs over 2 years & each one has been excellent. Worth a visit to the showroom, great customer service & great prices”

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“Excellent service quality rug fast delivery , will order a second rug shortly”

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“High quality.”

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“Great quality! Fantastic customer service! Accurate delivery!”

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“The rug was perfect ! It was the joke of a delivery man who took my rug to two other houses on the row ,and had the cheek to post a note saying he'd tried delivering ( he lied) and left it with the next door neighbour ! when I confronted him as he was driving off I asked him to deliver it to my house from my neighbour! He reluctantly did so . This is not a rant .it was all on our cctv camera”

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“The service from the Rugs Warehouse was spot on from start to finish. Easy website to navigate and to order my rug. Quick delivery. And I am so pleased with my rug. It is exactly what I was looking for. Thank you..”

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“The quality is really good so much so I have ordered another one ,delivery was efficent . Really pleased .”

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“Great service, knowledgeable staff, good product range. Useful to have a warehouse in Chiswick where you can see products and get advice. Rug arrived promptly, exactly as expected. All round good experience.”

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“Rugs do just what is expected”

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“We ordered a custom size rug and are thrilled with the quality of the rug and the quality of service we received from The Rugs Warehouse. We were made aware of the wait time for our rug from the outset, and were emailed regularly with updates and assurances that everything was running to plan. Delivery was a breeze. Thrilled with our Traces Rug - it looks great in our new dining area. Thank you!”

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“Online ordering was very easy. The service was good. The rug arrived well wrapped but not overly packaged. Good quality and exactly as shown on the website.”

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“The waiting time for my rug was pretty long but we'll worth the waite. High quality rugs at a reasonable price.”

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“We have had 2 rugs from this company! Good quality and speedy delivery.”

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“Always a risk buying a large rugs through internet, this is second such purchase through 'Rug Warehouse' always found their description to be accurate with great variety. Quality to be high standard, would recommend this company for excellent rugs”

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The Rugs Warehouse is rated 4.9 based on 869 reviews