The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 876 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 19th August 2025

Anonymous

Anonymous // 01/01/2019

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“The rug i ordered is a bit lighter than I thought it would be but it's a great quality rug and still looks great in my living room Delivery was quick”

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“Very pleased with my purchase great service was packaged very well for delivery”

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“Great service, rug is stunning, just what I wanted.”

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“Excellent service from ordering to delivery. Very pleased with the rug as the colour was as shown on the website.”

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“We visited the Rugs Warehouse and we were introduced to the place. We were warmly advised about the collection of rugs. After a while we found the rug and purchased it. The owner gave us his time. Great place to buy rugs with many choices.”

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“Very pleased perfect choice with our new sofas & delivered promptly thank you”

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“Ordered a lovely rug to suit our decor Arrived as promised and is excellent quality Very pleased will buy our future rugs from here”

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“Great product, great price”

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“Great service, beautiful quality rug soft under foot, great prices!”

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“We bought four rugs two of which were handmade from Morocco and we're delighted with the quality. The service at The Rugs Warehouse is exceptional - really helpful and knowledgeable with a huge selection. Handmade rugs aren't cheap so it's worth buying from an expert. We highly recommend.”

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“I purchased a lovely rug from this company and was impressed with the excellent service throughout. Delivery was prompt — I received it within 2 days. I needed to exchange the rug, and the replacement arrived the very next day. The team was extremely helpful and made the whole process smooth and hassle-free. Highly recommended!”

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“The rug is excellent & the company are great. Delivered on time by their own delivery people. Would recommend every time no problem.”

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“Very pleased with the rug ordered and delivered within 3 days excellent service”

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“We have bought 4 Rugs over 2 years & each one has been excellent. Worth a visit to the showroom, great customer service & great prices”

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“Excellent service quality rug fast delivery , will order a second rug shortly”

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“High quality.”

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“Great quality! Fantastic customer service! Accurate delivery!”

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“The rug was perfect ! It was the joke of a delivery man who took my rug to two other houses on the row ,and had the cheek to post a note saying he'd tried delivering ( he lied) and left it with the next door neighbour ! when I confronted him as he was driving off I asked him to deliver it to my house from my neighbour! He reluctantly did so . This is not a rant .it was all on our cctv camera”

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“The service from the Rugs Warehouse was spot on from start to finish. Easy website to navigate and to order my rug. Quick delivery. And I am so pleased with my rug. It is exactly what I was looking for. Thank you..”

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“The quality is really good so much so I have ordered another one ,delivery was efficent . Really pleased .”

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The Rugs Warehouse is rated 4.9 based on 876 reviews