The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 911 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 911 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

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“So pleased with this rug it so nice and well made and well worth the wait. it also came so well packed”

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“My order was delivered quickly. And was very well packaged. Plus I could track it almost to the minute. As for the rug itself it looks great and very good quality.”

The Rugs Warehouse 5 star review on 27th December 2025

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“Excellent value for money. Even though they didn't have the rug size in stock that I wanted, the customer service team located one in the USA, had it shipped over and delivered it to me at no additional cost.”

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“Purchased a hall runner online. Delivery very good. Quality seems very good, but so it should considering the purchase price. A shame that you don’t offer this runner in a slightly longer length. Also, the edges of the runner lift up a bit at the edges making it easy to trip on, especially for someone with mobility issues; I hope it “settles down” in time.”

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“Very easy to deal with. Rug was delivered within 2 working days. Driver was good . Rug is exactly as shown and is excellent quality .”

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“I am delighted with the runner. Fabulous quality. Fantastic price. Efficient and friendly customer service.”

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“My rug arrived within thr time specified and It was very well wrapped. Best of all I am very pleased with my purchase and waiting now to buy a smalller version of the same design when it becomes available.”

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“Quality rug. Item as described. Professionally packaged. Prompt delivery. Delighted with my purchase.”

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“Absolutely love my new rug and looks perfect in my lounge - ordered Cleo Stripes White Rug which looks like a very pale beige tone and is very soft and luxurious. Will buy from Rug Warehouse again”

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“I was delighted with my new rug! The whole process of buying on line. that is something I do not usually do; was quick and convenient. The rug was just as advertised and the delivery was very well managed. A wonderful experience and a Very Happy Christmas present. Thank you!”

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“Really happy with my new rugs - exactly what I was after. Superb quality. Highly recommend”

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“Gorgeous rug! Thank you The rugs warehouse”

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“Am delighted with rug purchased. A quick call confirmed it was in stock and it was delivered promptly. We were also able to change the original delivery date to one more convenient for us. Very pleased with service and quality of rug.”

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“First time using The Rug Warehouse. Good service, very pleased with purchase rug looks really nice.”

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“Good quality. Great service. Packed and delivered as stated”

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“Our order was delivered promptly and well packaged. The two rugs were of a quality that exceeded our expectations. Good value for money.”

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“Very happy with the rug I purchased. Quick delivery and good quality and looks great in our room.”

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“Great service very quick on the delivery very pleased with the rug”

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“Quick delivery and very pleased with rug”

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“My carpet is everything I hoped for.very beautiful.very soft.rich classy looking carpet thank you xcass”

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The Rugs Warehouse is rated 4.9 based on 911 reviews