The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 967 Reviews

98 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“Very pleased. Arrived quickly.”

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“I recently purchased three rugs from Rugs Warehouse and was very pleased with them. The website was easy to use when selecting the style and shape of the rugs. The rugs arrived promptly and were just what we wanted. I would certainly recomend this company and would use them again.”

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“Easy to use web site. Prompt dispatch and delivery, slight delay with Parcel Force as it was a bank holiday weekend but kept updated. As to the rug ordered, accurately described and pictured. It looks really good and soft to the touch. Would use this company again without hesitation.”

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“Very pleased with our rug, it’s just what we needed. The description was accurate and the delivery was within the time frame. All communications were very good.”

The Rugs Warehouse 5 star review on 15th May 2026

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“A lovely rug and delivered very promptly.”

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“We were delighted with the rug we bought. Good quality, good price and delivered within two working days.”

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“You can go to Chiswick and look at the products, order on line, delivery is quick and the product is exactly what you order. Good business offering good value. And that’s all I want!”

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“Rug looks great. Colours vivid and very soft. Really pleased with purchase.”

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“Excellent quality rug. I''m amazed as I've previously always bought Iranian (Persian) rugs. The vegetable dye colours tend to fade fast and I'm thrilled with our new rug. I also love the fact that you can choose a rug without fringes and the wool quality is second to none. A friend of mine lives just outside of Brussels and also swapped her Persian rugs for the very sturdy Belgian rugs and I've had my eye on this rug for sometime. All in all exceptionally pleased and thinking of renewing my lounge rug.”

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“Very please with rug, as described, thicker than i thought which is good. Recoomend seller”

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“Pleased with the rugs and suit the relevant rooms. Impressive with the quick response and prompt delivery.”

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“Very nice patterned. Rug at a reasonable price looks good now it’s down”

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“excellent communication, my rug was delivered to incorrect property, but easily rectified and gift arrived along with rug, thank you”

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“The rug I received was so nice and good quality. I was concerned as ordering online you are never quite sure what you are going to receive but as stated excellent quality and service also. Very happy with my purchase.”

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“Rug is just what we wanted, great quality and perfect fit for our dining.”

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“A lovely rug - well made and the colours are just right for our bedroom. A very simple ordering system and super - efficient delivery with easy tracking and accurate delivery time. A real 5 star service!”

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“Beautiful rug great colours and really good quality we also bought a rug 10 years ago from The Rugs Warehouse which still looks perfect”

The Rugs Warehouse 5 star review on 11th April 2026

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“Excellent service. The rug was exactly the same colour way as described.also the quality was superb. So many I have ordered elsewhere inferer quality and colour difference as advised when arrived.”

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“This company goes the extra mile in customer service. I had to ask them to delay the arrival of my rug as I was calked away which they did I then decided to add another rug and they sent both orders together which was great . On the delivery day , the order was slightly later than the time slot so Rug Warehouse sent me an ex gratia payment to compensate! The rugs are as pictured and look great in my sewing room. I would definately recommend them and they will be my first call for further rugs when I move house.”

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“The Rug Warehiuse delievred a quality product within the time scales they promised. I am extremely pleased with the quality of the New Zealand wool, worth the wait.”

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The Rugs Warehouse is rated 4.9 based on 967 reviews