The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 945 Reviews

98 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased 2 runners absolutely fantastic style and quality,the company keep you updated with notification and delivery ,would definitely recommend”

Helpful Report

“First class service from ordering to delivery. Quality product and great customer communication and care. Will purchase from The Rugs Warehouse again.”

Helpful Report

“Beautiful rugs, very reasonably priced and arrived within a couple of days. Would not recommend more.”

Helpful Report

“A pleasure to deal with. Customer Service extremely helpful. Highly recommend.”

Helpful Report

“Fabulous ruck, great quality, pattern just as in the advert. Value for money ++++”

Helpful Report

“We are really happy with our Duncan Teal square rug! The colourways are exactly as pictured on the website & it fits perfectly with the furniture in our living room! It feels warm & cosy under foot & has finished our room off beautifully!”

Helpful Report

“After looking everywhere for what felt like forever for "The perfect rug" for my lounge I came across The Rugs Warehouse and found the most beautiful rug, not only does it look stunning but feels incredible underfoot. A tightly packed short pile which vacuums perfectly. Highly recommend this company, quality rugs, fair prices and quick delivery times. Many Thanks Natasha”

The Rugs Warehouse 5 star review on 27th January 2026

Helpful Report

“I am very impressed with The Rugs Warehouse. It's my first time ordering and I would definitely use them again! Very easy to order and the rug arrived extremely quickly; in fact a lot sooner than I was told, so a lovely surprise. The delivery service worked a treat and the rug is exactly as described and seen online. Beautiful and worth every penny. Love it.”

The Rugs Warehouse 5 star review on 26th January 2026

Helpful Report

“Very happy with my Rug purchased from the Rug warehouse. Nearly bought one from another supplier until I read their feedback. Rug warehouse delivered when they said they would and no problems whatsoever.”

The Rugs Warehouse 5 star review on 25th January 2026

Helpful Report

“Delighted with the rug, exactly as described including the colour, which was as per photograph. Contact with the company was excellent, I had some queries which were replied to quickly, and all delivery information was spot on. The quality of the rug is very good, but of course time only will tell on durability. I would shop from this company again with confidence.”

Helpful Report

“Good selection of rugs and speedy, efficient delivery service.”

Helpful Report

“I am very happy with the bokhara runner. The terra colour is perfect for my hall. My only regret is there was not a 15 feet runner as my hall is very long.”

The Rugs Warehouse 5 star review on 16th January 2026

Helpful Report

“Great service, going the extra mile. Lovely quality hand made rugs purchased, we are very happy.”

Helpful Report

“At every stage The Rug warehouse has been truely excellent; helpful, quick, competitilely priced and polite at all levels including delivery company.”

Helpful Report

“So pleased with this rug it so nice and well made and well worth the wait. it also came so well packed”

Helpful Report

“My order was delivered quickly. And was very well packaged. Plus I could track it almost to the minute. As for the rug itself it looks great and very good quality.”

The Rugs Warehouse 5 star review on 27th December 2025

Helpful Report

“Excellent value for money. Even though they didn't have the rug size in stock that I wanted, the customer service team located one in the USA, had it shipped over and delivered it to me at no additional cost.”

Helpful Report

“Purchased a hall runner online. Delivery very good. Quality seems very good, but so it should considering the purchase price. A shame that you don’t offer this runner in a slightly longer length. Also, the edges of the runner lift up a bit at the edges making it easy to trip on, especially for someone with mobility issues; I hope it “settles down” in time.”

Helpful Report

“Very easy to deal with. Rug was delivered within 2 working days. Driver was good . Rug is exactly as shown and is excellent quality .”

Helpful Report

“I am delighted with the runner. Fabulous quality. Fantastic price. Efficient and friendly customer service.”

Helpful Report

The Rugs Warehouse is rated 4.9 based on 945 reviews