The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 815 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 815 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 11th March 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The colour of the rug is much darker than what I expected”

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“The corners aren’t very good, you can see the back slightly, the material seems thinner.”

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“When the rug arrived it had been very poorly rolled up and was full of creases and ridges which were extremely difficult to get out…. Very dissapointed.”

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“Delivered well and the Rug was OK but a tad on the thin side, I really wanted a thicker rug.”

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“The rug was accurately described and looks great in the lounge. Unfortunately I had to chase delivery and funnily enough after a phone call I received an email saying it was out for delivery!”

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“Very pleased with my rug even although i had to pay anextra 30 pounds to be delivered on a Saturday”

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“Very happy with the runner we ordered. Although we were not impressed that it was 10 working days before it was even dispatched even though it was shown as being in stock on the website.”

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“Overall, pleased with my two matching wool runners. The overall look is great, though they were more lightweight than I hoped. Soft feel under foot and well made. Warning, the runners are not the exact dimensions and vary in length. One runner was 10 cm shorter than 245cm and the other was 10cm longer than 245cm. Only an issue if dealing with tight margins. Reasonable value for money and speedy delivery”

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“Very good rug that matches a rug we had bought previously. However it had been tightly rolled and one end is not lying anywhere near flat. This is difficult in quite a thin line smAll rug as it’s easy to trip over. We hope this will settle down with time.”

Helpful Report

The Rugs Warehouse is rated 4.9 based on 815 reviews