The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 869 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 6th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Rugs Warehouse offers a great choice, competitive prices and excellent service. Kat in particular went the extra mile to source our latest rug and arrange speedy delivery. Overall an excellent service. Many thanks !”

The Rugs Warehouse 5 star review on 14th October 2023

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“A* customer experience. Rug arrived safely well packaged and in short time. Thank you for hassle free service”

The Rugs Warehouse 5 star review on 8th June 2023

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“We bought four rugs two of which were handmade from Morocco and we're delighted with the quality. The service at The Rugs Warehouse is exceptional - really helpful and knowledgeable with a huge selection. Handmade rugs aren't cheap so it's worth buying from an expert. We highly recommend.”

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“Last week, we ordered exactly the circular rug we’ve been looking for, and were so pleased with it that we ordered another this week! Beautiful quality, fair price, and we couldn’t believe how quickly the rugs arrived after being ordered! An excellent service, highly recommend! Thank you The Rugs Warehouse!”

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“Very pleased with the rug. Looks great!”

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“Excellent quality and customer service. First time using and the courier had an issue finding my new build house but a quick call to the company and my rug was delivered within 12 hours after they spoke to the courier. Would definitely use ahain.”

The Rugs Warehouse 5 star review on 5th December 2023

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“More than happy with the rugs ! They are lovely ,service and delivery excellent. Will definitely reorder from you in the near future. Thank you Carolyn”

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“My 2 rugs were very nice, good quality, have a hand made look about them, so brought a third matching one. I would purchase from here again.”

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“Delighted with my new rug, I was trying to match it to one I have had for many years but it now looking tired. They were so helpful and took the time to send me some pictures of the rug samples front and back with a very in depth description. I would recommend this company and I will here first before going round the shops. Thank you Rug Warehouse.”

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“Rug was of very high quality as promised.”

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“Great business. People that wanted to help us rather than just shift stock. We appreciated their attitude and found their ideas and comments helpful. Should also say we did not buy one of their more expensive ranges, in fact by their standards our spend was pretty modest but they were still interested in us and wanted to help. Guess our only issue buying a rug from images. We live close enough to them to visit the warehouse - exactly what we did for this purchase. Regardless of the vendor I would not buy a rug based solely on internet images - just a personal preference to see colours for real and to handle the product.”

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“Very happy with our Rug good quality and quick delivery”

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“My lovely rug just sets the room off and is really well made. I love it so much and everyone remarks on it”

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“We have been very pleased with the order and delivery process and ultimately with the product. It looks fabulous in our new room.”

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“Great quality rugs, look and feel more expensive, fast delivery. I was finding it difficult to find two matching hall runners in different lengths for an L shaped hall,, so many to choose from here. A small problem with one rug was dealt with very efficiently, a replacement was sent out within a few days and I was kept informed, I can't fault the customer service team. I would definitely recommend this company.”

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“Really good quality rug. Looks lovely in my hall. Delivered in 2 days”

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“My wife and I are delighted with the rug. It is exactly as advertised. A superb addition to our home. In addition, ordering was simple and we were kept informed of progress and delivery at all times. This is the second rug we have had from the Rugs Warehouse and we shall certainly be buying more.”

Helpful Report

The Rugs Warehouse is rated 4.9 based on 869 reviews