The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.93

4.9 Rating 990 Reviews

98 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 990 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so pleased with my hall mat I wauld have expected to pay more the quality is really good and I will definitely buy from you again Kind regards Pauline barnes”

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“From looking on line to delivery and laying rug down. All good very impressed”

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“Absolutely delighted with the product and the service. The rug was a birthday present for our son in his new flat, and he loves it. You retrieved the missed delivery promptly with a full refund of the cost and rearranged to suit. I highly recommend both the quality of product and the service. You restored my faith in the online shopping experience.”

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“Excellent service , I made a mistake ordering but it was quickly remedied, thank you. Rug received in 2 days and very pleased with it.”

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“Lovely rug delivered in a couple of days”

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“Fast efficient service”

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“Quick delivery good quality”

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“Fabriano Beige Grey Runner 330x67 cm - The RW had a hallway rug that was long enough and ample width for our home. Many competitors didn’t do the size we were looking for unless custom made and at a custom price!! While not cheap, it appears well made and finished also the colour sits well with our current decor. Despite sticking with Standard Delivery our Friday order was delivered the following Monday via DX. Great stuff!”

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“Great choice of high quality rugs and efficient safe delivery too. We also called into the showroom as wanted to change our choice and Kat was super helpful on designs, practicality of different materials and sorting the exchange. We are super happy with our new rug and the whole experience of purchasing from Rugs Warehouse. We thoroughly recommend.”

The Rugs Warehouse 5 star review on 25th July 2026

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“Beautiful rugs at a good price, delivered promptly.,”

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“Really happy with our new rug and the service”

The Rugs Warehouse 5 star review on 24th July 2026

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“Great service and having seen this rug in a shop you were £30 cheaper excellent all round”

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“Just what we wanted Amazon could not supply so went to this company got it in 3 days its brilliant .Thank you will use you again”

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“Prompt delivery good quality and value”

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“The rug is lovely just what we wanted great quality”

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“Great company - I have had loads of rugs from them and they are always of a very high quality. Good packing and prompt shipping.”

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“Excellent customer...will use again.”

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“Just the best experience start to finish. The most helpful support team, got to choose my delivery day, and a great rug!”

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“Excellent service from beginning. I wanted to swap and that was really smooth and fast. Great customer service.”

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“Beautiful quality and quick delivery”

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The Rugs Warehouse is rated 4.9 based on 990 reviews