The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 935 Reviews

98 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 31st January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service with all aspects of ordering to delivery.”

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“Fantastic selection of high quality rugs and really knowledgeable staff to guide us in making our choice. Great delivery arrived exactly and so pleased with it. Thank you rugs warehouse.”

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“Excellent customer service, quick efficient delivery and most importantly a lovely quality rug! Many thanks.”

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“Quick delivery. rug perfect and very good quality, will be shopping again with this company”

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“I purchased a rug for my hallway. I was very pleased with the quality of the rug and value for money. I have now bought another rug as was very impressed.”

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“Very happy with my order. Delivery was very quick and I would definately use again”

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“The rug was excellent quality and was coloured as shown on website, it was delivered well packaged and in the predicted window. An all round good service.”

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“Delighted with the quality of both rug and runner. Efficient delivery by Peter who was very helpful.”

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“Excellent communication, very quick delivery. Extremely pleased with the mat, lovely colours. Would recommend.”

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“Purchased 2 runners absolutely fantastic style and quality,the company keep you updated with notification and delivery ,would definitely recommend”

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“First class service from ordering to delivery. Quality product and great customer communication and care. Will purchase from The Rugs Warehouse again.”

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“Beautiful rugs, very reasonably priced and arrived within a couple of days. Would not recommend more.”

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“A pleasure to deal with. Customer Service extremely helpful. Highly recommend.”

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“Fabulous ruck, great quality, pattern just as in the advert. Value for money ++++”

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“We are really happy with our Duncan Teal square rug! The colourways are exactly as pictured on the website & it fits perfectly with the furniture in our living room! It feels warm & cosy under foot & has finished our room off beautifully!”

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“After looking everywhere for what felt like forever for "The perfect rug" for my lounge I came across The Rugs Warehouse and found the most beautiful rug, not only does it look stunning but feels incredible underfoot. A tightly packed short pile which vacuums perfectly. Highly recommend this company, quality rugs, fair prices and quick delivery times. Many Thanks Natasha”

The Rugs Warehouse 5 star review on 27th January 2026

Helpful Report

“I am very impressed with The Rugs Warehouse. It's my first time ordering and I would definitely use them again! Very easy to order and the rug arrived extremely quickly; in fact a lot sooner than I was told, so a lovely surprise. The delivery service worked a treat and the rug is exactly as described and seen online. Beautiful and worth every penny. Love it.”

The Rugs Warehouse 5 star review on 26th January 2026

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“Very happy with my Rug purchased from the Rug warehouse. Nearly bought one from another supplier until I read their feedback. Rug warehouse delivered when they said they would and no problems whatsoever.”

The Rugs Warehouse 5 star review on 25th January 2026

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“Delighted with the rug, exactly as described including the colour, which was as per photograph. Contact with the company was excellent, I had some queries which were replied to quickly, and all delivery information was spot on. The quality of the rug is very good, but of course time only will tell on durability. I would shop from this company again with confidence.”

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“Good selection of rugs and speedy, efficient delivery service.”

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The Rugs Warehouse is rated 4.9 based on 935 reviews