The Pi Hut Reviews

Name: The Pi Hut
Address: Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP, Cambridge
Rating: 4.93

4.9 Rating 93,117 Reviews

98 %

of reviewers recommend The Pi Hut

4.9

Based on 93,117 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

contact@thepihut.com

Location:

Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP
Cambridge
CB9 8QP

The Pi Hut 5 star review on 5th July 2025

Kyle W

Steven Y

The Pi Hut 5 star review on 28th June 2025

Philip J

The Pi Hut 5 star review on 27th June 2025

Daniel R

3056

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well at first I thought where the pies. I like pies and I was looking for an alternative to pukka pies. They claimed to have chips too but not the pie and chips my belly was after. Instead I found little computers that rocked my pie world. I couldn’t get the 8GB pi4 .. so sad:(. But I ordered the power supply and sourced one with a didy Nintendo case and its awesome. I have my own personal cloud , DNLA media server and I can intercept all the WiFi transmissions in any area I take it to. Website is a bit all over the shop and too much information and you do need to hunt for stuff. Purchasing was pretty slick. Stock not so slick and price points still too high for tech that is alleged to be accessible by all. Hence the 3 stars.”

Helpful Report

Posted 3 years ago

“I got most of what I ordered except for the robot kit which I was mainly hoping to try out. Shipping took over two weeks to USA. I was hoping to get a refund for what I didn't receive, but that took another week and a half of at least 5 emails back and forth with customer service explaining it in many different words just to get a refund.. It was during the holidays so I would give them the benefit of the doubt, the items that were sent were nice and work overall pretty good.”

Helpful Report

Posted 3 years ago

“The website was easy to use. It would be re assuring if I could be able go track my order and if it said when the order would arrive. My package hasn't arrived yet.”

Helpful Report

Posted 3 years ago

“Dispatched on time but royal mail did not deliver in the time stated. Still not received parcel.”

Helpful Report

Posted 3 years ago

“Ordered before Christmas it seems to be stuck in royal mails system somewhere 😂 Don’t think it’s Pi fault though will update once actually received the goods”

Helpful Report

Posted 3 years ago

“The pi hut is the best raspberry pi store to buy from it has everything raspberry pi related unlike other stores. But, the dispatching takes a long time good store but long dispatches.”

Helpful Report

Posted 3 years ago

“The Pi Hut's service was good, but the courier they chose (DHL) has been poor. I still haven't received the delivery from DHL, even though it has been "out for delivery" for three days. If Pi Hut used a courier who delivered on time, I'd rate them 5/5.”

Helpful Report

Posted 3 years ago

“The delivery was not as fast as promised.”

Helpful Report

Posted 3 years ago

“Bonjour j'ai bien reçu ma commande mais vous êtes trompé pour m'avoir envoyé un Argonne One pi 4 v2 au lieu d'un Argonne One pi 4 M2 je n'ai pas trouvé d'autres adresses pour faire ma réclamation en attente de votre réponse cordialement”

Helpful Report

Posted 3 years ago

“Hey uhm I never received a confirmation email or any shipping info about my order, I luckily screenshot the page so I have an order number, but I was just wondering when my package would arrive? I have a lot of package theives in my apartment complex and I really just hope my order doesn’t get stolen and it arrived, I really need it for a project, can you please provide more info ? My order # is 773425”

Helpful Report

Posted 3 years ago

“was dispatched quickly easily enough but the order has not arrived”

Helpful Report

Posted 3 years ago

“While the service is great and the items arrived very quickly - I had to pay postage 3 separate times to get 3 Raspberry Pi 4s as they are limited to 1 per order. I understand that this is done to ensure everyone gets their fair share - but for those that want the items they are going to pay the additional postage anyway so I view this as a way to earn more money unnecessarily rather than to ensure fair distribution.”

Helpful Report

Posted 3 years ago

“Hi, I have not yet received my products nor tested them. My review assumes the package will be received in good condition and the stars lost are for shipping options to other countries. The local shipping was fast and really good. I was hoping for direct shipping but as per ticket #99164 a commercial excuse was provided. I had to go through reship service and pay a very high shipping rate to first ship it to my UK warehouse and then ship it to me by UPS as I needed the Pi 4 Model B urgently. It would have saved me quite some cash if you could have provided the alternative to use UPS express shipping to send the item which also provides insurance to cover the cost of the shipped item for "we have found the local shipping options to not be reliable enough - with far too many misplaced and delayed parcels to make it a viable and sustainable option for us" as quoted from the email response to ticket #99164, or you could get Royal Mail to provide an option to cover every package with insurance, or you could partner up with an insurance company who would cover the package being shipped. There are options out there if you just try. If you did this, your market reach would be bigger and you would also be giving a better service to everyone. Some people do not mind paying a bit more for shipping and insurance. There are always solutions to be found. I hope this rating helps you improve as I intend to buy more stuff from you in the future. All the best. Thanks and kind regards, Kushal Sakurdeep CEO and Founder Uneedwat Ltd”

Helpful Report

Posted 3 years ago

“Your Service was Excellent. You made it easy to order even from here in the USA. Tracking is not up to par, DHL sent me an update Monday, Dec. 06, 2021, and that is the last I heard from them.. Paying extra for tracking is questionable if it's worth it. I will write a follow-up review when I receive my products. Still have not received. Probably due to Christmas.”

Helpful Report

Posted 3 years ago

“Love the product ranges at PiHut. My only complaint is the shipping costs, I placed 2 separate orders (I realised I needed a few extra bits a day after placing the first order) costing over £5 postage each and they where shipped in 1 box so I paid over £10 for 1 box to be shipped which seems a bit expensive for the size and weight of the box. The 2 combined ordered where worth nearly £200 which at most other retailers would easily qualify for free shipping.”

Helpful Report

Posted 3 years ago

“Website interface was better than most other European sellers I've interacted with, but it was unfortunate that merely tracking the package required a fairly high fee.”

Helpful Report

Posted 3 years ago

“Everything went great, the item received was exactly as I ordered, the price didn't change and it turned up quickly. What really annoyed me though, was the email asking for feedback and a review. If something was wrong, you would know about it as I wouldn't wait tell you! I know it's the fashion to always ask for feedback at every occasion like some teenager with no self esteem but you run a company that sells an exclusive cult product. We don't choose to buy from you, we are told to do so by the manufacturer. You would have to be really bad for me to buy from somewhere else.”

Helpful Report

Posted 3 years ago

“Overall a good service, but I paid extra for 24h delivery that wasn't dispatched until past 5PM, meaning it took an extra day. Also the packaging could have been better, some internal filler would help as it was loose. At the same time the products are cheaper than else where and the variety is better too.”

Helpful Report

Posted 3 years ago

“Shippment was very fast. Unfortunetely the hdmi cable in Raspberry 4 Starter Kit didn't work at all. I tried connecting to 5 different monitors and one smart tv. I reinstalled the system multiple times choosing different system. I was trying all the possible hdmi settings and even increasing signal strength up to maximum 11 level. After 3 days of extreme frustration I bought a new cable and it works like a charm.”

Helpful Report

Posted 3 years ago

“Well - the item was Great! - the delivery? Not so much. The 'High Precision Diagonal Micro Cutters' seem nicely-made and effective. Delivery by the GPO? Well - their online notification system was completely shot; the delivery took 4 days and came unannounced.”

Helpful Report

Posted 3 years ago

The Pi Hut is rated 4.9 based on 93,117 reviews