The Pi Hut Reviews

Name: The Pi Hut
Address: Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP, Cambridge
Rating: 4.93

4.9 Rating 93,084 Reviews

98 %

of reviewers recommend The Pi Hut

4.9

Based on 93,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

contact@thepihut.com

Location:

Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP
Cambridge
CB9 8QP

The Pi Hut 5 star review on 5th July 2025

Kyle W

Steven Y

The Pi Hut 5 star review on 28th June 2025

Philip J

The Pi Hut 5 star review on 27th June 2025

Daniel R

3056

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Raspberry Pi I ordered is great and the accessories. However my recent wave share relay was quite honestly horrible to work with. I spent 12 hours trying to make it talk but I think there's something wrong with the configuration tools they provide or the actual firmware. I've returned it with a no quibble return which is great. I'll be avoiding that brand however.”

Helpful Report

Posted 3 months ago

“The POE splitter product is good, the price is ok. Delivery was quick. But it wasn't a good experience. I had a requirement that wasn't covered in the product description or specifications. So I contacted your customer service to ask if the product would meet my requirements. This wasn't handled well. My requirement was to have a POE Ethernet splitter that provided pass-through Poe power to the output Ethernet male connector. It's to power a Poe camera. But I need a 5v usb output as well. So I asked your representative if the product met my requirements. Unfortunately I don't think she read my enquiry, as she didn't answer it. She just kept repeating that it had a usb plug and an Ethernet plug. Information that was already in the product description. So I asked again but she just repeated the same unsatisfactory reply. If she just said "I don't know, sorry", I would have accepted that. So I replied saying that I was disappointed that my enquiry wasn't really responded to. Then I heard nothing more. So I bought the product and it does not meet my requirements. It does not pass through POE to the Ethernet male connector. To help with any future enquiries, I wrote to your CS person to inform her and I suggested the information could be added to the product description. No response. I've been a customer for many years and you are my go-to supplier. Usually excellent. But on this occasion I was quite disappointed. It made me feel like a nuisance to be brushed off and then ignored. I ended up with an unsuitable product, although I think I have got a work-around by spending quite a lot on other products to give me what I need..”

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Posted 3 months ago

“I am very happy with the items purchased from The Pi Hut. Everything arrived in good time and was well packed. The only problem I had was they did not have all the items I needed so I had to look elsewhere. Also I found some items cheaper at other online retailers. Overall I would recommend The Pi Hut as the service is very professional.”

Helpful Report

Posted 3 months ago

“The buttons came well packaged. I did unfortunately have bent pins on my Sanwa JLF lever that I had to rebend myself to make the wire fit.”

Helpful Report

Posted 4 months ago

“All of the items I ordered were delivered as requested. In this sense the order was perfect. However it is dissapointing that a company dedicated to RPi would not have been able to advise prior to taking money and shipping that two of the items in my shopping list were incompatible (HatDrive! PoE+ and the KKSB Raspberry Pi 5 Case for HATs, NVMe HATs and Coolers). The need for a functional system ASAP overtook the desire for it to look pretty so I cut the end off the case (which also resulted in losing the flexible part that hits the power button) and I have my system up and running, but really? A case made for HATs that doesn't fit one of the most useful HATs out there? And this wasn't mentioned anywhere on a specialists website? Pffft. Further compounding the disappointment was the arrival of an email inviting a review. It is not the request for a review that is annoying, but the sending from a no-reply email address. I'm getting old, but issuing missives with no right of reply is just plain rude in my opinion. I would far rather have aired my views through correspondence and am doing so here if only to prove the point that when you make it possible for people to talk directly to you, you reduce the risk of receiving less than impressive feedback in public. Grumble, grumble, harumph. But actually, you could do better.”

Helpful Report

Posted 4 months ago

“A mixed bag. The service was very prompt and excellent. The case for the pi zero wh I bought was good quality but you can’t fit a a cable connector onto the GPIO pins. I thought maybe put is longer risers but then the sides of the case would not stay in place. The camera module does not get recognised if I to use the cable extender I ordered, it could be a cable issue. A problem for another day. I do think the issues could be avoided with more detailed information being available on the website before you order to make sure you can get the best combination of parts to work together.”

Helpful Report

Posted 4 months ago

“This is my second cm5 io board as I damaged the cooler fan connector, pin bent then snapped off so rendering the board usless as the active cooler is required just to watch YouTube, never in running any AI models. It arrived promptly, well I did pay £3.50 for the previlage.”

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Posted 4 months ago

“the trouble was that the technical drawing that was supplied with the item dinn't match the the shaft size of the item it's self so i was a bit confused 😕 so be careful when ordering something electrical i think that they have remove the technical drawing and are watting for a new one from the suppliers ??”

Helpful Report

Posted 5 months ago

“the shopping experience is not good: lacking item descriptions and no clear indication of items out of stock on the category pages.”

Helpful Report

Posted 5 months ago

“I requested to be notified when the Pi500 kit came into stock. An email did arrive TWO WEEKS after I had already spotted it myself. Not great. The kit was shipped promptly, but the box cover was ripped when I opened the outer box. Overall fine, but not the best customer experience.”

Helpful Report

Posted 5 months ago

“Great service with the purchase of the product. However, placed a product/technical query several days ago which has yet to be answered.”

Helpful Report

Posted 5 months ago

“Love the Pi Hut and it's one of the few sources I trust to be confident I am receiving genuine RPis. My only complaint would be postage. When I need a single Pico or Zero in a hurry and I'm paying getting on for 4 quid on a sub £20 order that's just too much, and there's nothing special about the delivery, it's just RM snail mail. In these days of free next day Amazon deliveries I think other retailers do need to improve their delivery offerings.”

Helpful Report

Posted 5 months ago

“I ordered a new Raspberry Pi 500 for Christmas but a Raspberry Pi Keyboard / Hub arrived instead. I had to return this free of charge and after they had received it, a Pi 500 was sent to correct the mistake. But it made a disappointing Christmas present for my friend and an embarrassment for me when we couldn't figure out where to insert the mini HDMI cable! I requested a Raspberry Pi mouse (value 7.50) as compensation and this was declined.”

Helpful Report

Posted 5 months ago

“Everything arrived with no issues and well packaged. However, the ability not to amend my order after placing it meant I paid £3 in postage more than I would’ve done (which on a small order is very frustrating). The reason given is that the turnaround is so fast but seeing as there was a bank holiday, I knew it would have to wait. My suggestion would be to ensure amendments are possible if it’s between the hours the office is closed and not possible whilst the office was open. Otherwise, I would give a 5* review.”

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Posted 5 months ago

“Products all good. I want to support retailers other than amazon, like Pi Hut, but despatch and delivery times are slower and more costly, so if I need something tomorrow .. unfortunately its amazon.”

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Posted 5 months ago

“Ordering was great shipping was quick also, but the biggest problem was the the delivery just left it outside my door unsecured.. fortunately I checked my emails which told me where it was before it went missing.”

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Posted 5 months ago

“Haven’t tried the product yet but I know my son is going to love it as he told me he would as he handed the package over with all the branding on it which completely ruined the surprise. I appreciate branding is important but at this time of the year not the best.”

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Posted 6 months ago

“Service and Postage swift and efficient. Not too sure about the packaging. The lead was folded into a small plastic envelope inside a jiffy bag, this meant the lead was folded over. Sometime during transit it looks like something heavy was placed on the package causing the lead to crease quite badly. Unfortunately I can't test the lead until after Christmas so can't tell if it has suffered damage.”

Helpful Report

Posted 6 months ago

“I have used The PiHut a number of times this year and the products have been fine. However, the delivery of those items has a 3 star rating from me. The PiHut advertises that it does its best to dispatch the same day if orders are received before 2 pm and on a Monday if they are received at the weekend. My experience has been that they have more often than not failed to dispatch on the same day. Last week was no different. I ordered at the weekend and the item was dispatched on Tuesday, arriving on Friday. That brings me to my second point, the use of Royal Mail. The RM's service is patchy at best and it has recently received a fine for failure to maintain service levels. and this only adds the risk of further delay. I rarely have a need for next day delivery and if I did I would pay extra for a guarantee based on my experience.”

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Posted 6 months ago

“I am happy with how the prodouct came and the speed at which it came however I am not happy with the lack of documentation provided by your company on what I ordered I had to find the relevant libraries and do the debugging myself when a zip library or a few links could have been very easily placed in your website. Companies like Adafruit excel because they know a good prodouct is one with lots of documentation and support”

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Posted 6 months ago

The Pi Hut is rated 4.9 based on 93,084 reviews