The Pi Hut Reviews

Name: The Pi Hut
Address: Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP, Cambridge
Rating: 4.93

4.9 Rating 93,073 Reviews

98 %

of reviewers recommend The Pi Hut

4.9

Based on 93,073 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

contact@thepihut.com

Location:

Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP
Cambridge
CB9 8QP

The Pi Hut 5 star review on 5th July 2025

Kyle W

Steven Y

The Pi Hut 5 star review on 28th June 2025

Philip J

The Pi Hut 5 star review on 27th June 2025

Daniel R

3056

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had what I needed and delivered quickly. However, your address selection system on checkout didn't accept my address correctly. I place the order and immediately sent a message to you requesting it to be changed. You customer service rep, Jayden, told me you can't do that for me but you do have a returns policy.... but I'd have to receive the item in order to do that! Thankfully the item was delivered albeit with the muddled up address.”

Helpful Report

Posted 1 day ago

“Bought a gravity speech recognition module. Disappointed to find no data on this device with regards the UART interface either with or online! Spent a week sniffing the uart data for various voice commands and had varing data for same commends so have got nowhere. It seems strange that gravity have produced an excellent device but ommitted to provide a decent manual. Really disappointed. J Glass”

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Posted 2 weeks ago

“Arrived quickly. All ok. The box I bought only had 3 not the 4 screws, but not s massive deal.”

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Posted 3 weeks ago

“Hey - Mistakes happen but wasn't exactly the best experience. 2 critical components were missing, frustrating there was no communication on it up front, there was no mention of this in the order when received, i chased support and they just immediately refunded it and said the parts were out of stock. There was no looking into alternatives and basically just said i'd have to order again, which is then more postage for me to pay. I pushed back on that and they said that i could order again and they'd refund the postage of the new order which is appreciated but it just felt like so much back and forth to get to that point, nothing was proactive and just left a bit of a perturbed feeling. Hopefully just a one off experience.”

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Posted 3 weeks ago

“12345678910”

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Posted 1 month ago

“The products and pricing are great, the dispatch and postage was super speedy, but customer care was extremely lacking! The website or PayPal managed to input the incorrect road in my address and there was no way to edit the order after paying, so tried to contact support and their response was “we are too busy to go change it and you will have to let it get a failed delivery and return to us for refund” 10-12 days refund and the re order. Not acceptable. Luckily the road was a 15 min walk from my address and it didn’t fail to be delivered because there was the same house number on that address. Come on guys, this is 2025, get your address databases and/or website adjusted to be able to edit/cancel orders within a set time for ease.”

Helpful Report

Posted 1 month ago

“very nice enclosure and working really well. only issue is when i screwed in the NVME unit, the golden support for the screw broke and had to struggle to remove it and screw directly to the chassis.”

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Posted 1 month ago

“From PiHut side orders are fulfilled timely and accurately, but they picked DHL as their delivery partner and they are expensive and the worst. Misdeliveries, not many collection points, issues with releasing items, broken website, you name it.”

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Posted 1 month ago

“Mostly good, quick service but my case was missing screws.”

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Posted 1 month ago

“100% of my orders from you have been delivered when I'm not home, left on the doorstep etc. Would be a perfect service if you offered Click and Collect.”

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Posted 1 month ago

“Products came quickly and all work. The packaging could have been a lot better, as the individual components' boxes were free to move in the package.”

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Posted 1 month ago

“Bought to replace old one that had stopped working. Does not seem as substantial. Supposed to give output between 0.2 volts an 4 volts but is giving larger readings. No instructions or code examples”

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Posted 2 months ago

“Very prompt delivery, though the item didn't work as intended out of the box as the Adafruit configuration of the FT232H leaves a corrupted serial number and description.”

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Posted 2 months ago

“Not been able to cancel an item immediately after ordering was a significant inconvenience The reorder was delayed due to bank holidays”

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Posted 2 months ago

“Paid for shipping only for it to not get shipped until around 5 days after purchase”

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Posted 2 months ago

“My experience wasn't the best my order was wrong I tried to explain this, but was told to read the invoice. I felt this was really not the most ideal way to address this. The products were well made and arrived at a reasonable time. I am sure I will use the other product eventually I just didn't really want to spend extra money to get what I ordered.”

Helpful Report

Posted 2 months ago

“Bought some bits, screen froze - just a circle going round & round. So I aborted the purchase, closed & reopend the browser & re-ordered. Then I was informed I'd purchased twice & was being charged accordingly! An immediate email to Pi Hut & I'm informed they are unable to cancel the second order, I'll have to return the goods. So I did, at a cost of >£4. I have to say I'm a bit miffed.”

Helpful Report

Posted 2 months ago

“Very fast shipping, really fast delivery... but limited descriptions on the website, for example which accessory is compatible with which Pi. For a company that mainly sells just one product ecosystem it shouldn't be too hard to add a compatibly list to items, to reduce customers purchasing the wrong item, all hassle with returns or just to keep customer retention.”

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Posted 3 months ago

“The data sheet for the white LED I purchased was for the coloured version. Still waiting for information on the device supplied.”

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Posted 3 months ago

“I like the variety of things available! But I didn’t find the search function to be very good. It was difficult to find what I needed even if it was available. For an e-commerce site I’d say this should be a top priority!”

Helpful Report

Posted 3 months ago

The Pi Hut is rated 4.9 based on 93,073 reviews