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The Pi Hut Reviews

4.9 Rating 93,343 Reviews
B-
Happiness Grade

The Pi Hut have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

95.77%
Industry Average
Came quickly, all working, the packaging is nice and the price isn't too steep
- Ahmad S
Safe, good quality products as a good price! Cool packaging and quick delivery.
- Sarah B
Great hardware at a good price
- Henri L
A

Delivery - Fast

94.84%
Industry Average
The PiHut website is easy to navigate, and they came through with a very quick, secure delivery.
- Paul J
Very good quality service and quick shipping. I’m glad I chose Pi Hut for my delivery, thank you pi hut for your quick service and good quality products
- Ethan C
The whole ordering process is so clear, easy to understand and straight forward. You pay, wait for delivery which is tracked and informative and receive it in perfect condition. I couldn't recommend the whole sales service highly enough. Many thanks
- Ted R
F

Returns Process - Difficult

0.00%
Industry Average
Had what I needed and delivered quickly. However, your address selection system on checkout didn't accept my address correctly. I place the order and immediately sent a message to you requesting it to be changed. You customer service rep, Jayden, told me you can't do that for me but you do have a returns policy.... but I'd have to receive the item in order to do that! Thankfully the item was delivered albeit with the muddled up address.
- Will D
Very fast shipping, really fast delivery... but limited descriptions on the website, for example which accessory is compatible with which Pi. For a company that mainly sells just one product ecosystem it shouldn't be too hard to add a compatibly list to items, to reduce customers purchasing the wrong item, all hassle with returns or just to keep customer retention.
- Joseph C
Thank you for refunding my returns. It would be nice if the returns process was as smooth as the buying process.
- Ray J
97.44%
Industry Average
Very good quality service and quick shipping. I’m glad I chose Pi Hut for my delivery, thank you pi hut for your quick service and good quality products
- Ethan C
Purchased a Home Assistant Green from Fantastic starter kit for Home Assistant. Already setup nearly all our smart home tech to work with it (and we have a lot). Definitely the easiest way to get started. And fantastic service from PiHut aswell. Will definitely recommend them for anyone asking for a really good place to get your Home Assistant fix cured!
- Simon M
The whole ordering process is so clear, easy to understand and straight forward. You pay, wait for delivery which is tracked and informative and receive it in perfect condition. I couldn't recommend the whole sales service highly enough. Many thanks
- Ted R