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The Pi Hut Reviews

4.9 Rating 100,360 Reviews
B
Happiness Grade

The Pi Hut have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

99.10%
Industry Average
“ The product is great! Very well wrapped and delivered for an outstandingly cheap price! ”
- Bobby A
“ It was amazing delivery and I got my 07' screens on time to use them on my pico.thanks for the great delivery,price and website pi hut! ”
- Sebastian M
“ Perfect condition. Reasonable price ”
- Adam C
A

Delivery - Fast

96.83%
Industry Average
“ Excellent selection and great service and delivery time. ”
- Toby H
“ Amazing product delivery was super fast highly recommend ”
- Riley M
“ Order and delivery were very smooth. Royal Mail is much better than some of the other delivery operators. Home Assistant Green — migrated from a PC running HA on VirtualBox. Easy process; I just needed to delete the cache on th browser. ”
- Paul Y
E

Returns Process - Difficult

42.86%
Industry Average
“ I received the wrong item at first. I raised the issue with the help centre. A returns note was issued. The correct item was dispatched the same day. ”
- Christopher H
“ Had what I needed and delivered quickly. However, your address selection system on checkout didn't accept my address correctly. I place the order and immediately sent a message to you requesting it to be changed. You customer service rep, Jayden, told me you can't do that for me but you do have a returns policy.... but I'd have to receive the item in order to do that! Thankfully the item was delivered albeit with the muddled up address. ”
- Will D
“ Very fast shipping, really fast delivery... but limited descriptions on the website, for example which accessory is compatible with which Pi. For a company that mainly sells just one product ecosystem it shouldn't be too hard to add a compatibly list to items, to reduce customers purchasing the wrong item, all hassle with returns or just to keep customer retention. ”
- Joseph C
C

Refunds - Average

61.11%
Industry Average
“ Great prices delivery has always been on time straight forward return and refund Fast response via email use this company regularly would highly recommend very customer attentive 🫡 ”
- Dionne P
“ I've used PiHut several times and have always had a great service. I recently ordered some PoE HATs but realised i'd mistakenly bought them for Raspberry Pi 3B boards instead of 3B+ models. The return was handled quickly and professionally, and I recieved a full refund including the original shipping. I'll happily buy form them again and have no hesitation in recomending them. Thanks for the grate service. ”
- Anonymous
“ Spent 200.00 and it was faulty so sent back for a refund..hopefully will be processed quickly..I have re ordered..so lets see. Unfortunately I had the weekend in between so that delayed a response. Customer services was satisfactory ”
- Ray T
98.12%
Industry Average
“ Great service as ever! Ordered at 15.30 Friday evening, delivered Saturday morning, what more could one ask for, thank you. ”
- Michael M
“ Excellent selection and great service and delivery time. ”
- Toby H
“ Amazing service. I made my order at 3:00pm and it was delivered by 11:00am the following day. Everything was present and everything worked. Amazon can't deliver this quickly. Cant recommend The Pi Hut highly enough. ”
- Leslie A