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The Pi Hut Reviews

4.9 Rating 98,646 Reviews
A-
Happiness Grade

The Pi Hut have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and refunds but are unhappy with their returns process.

A

Price - Excellent

98.19%
Industry Average
Great range, great price and swift delivery. What more do you you want?
- Glen G
First time order. Very impressed. Great price and provided all relevant tracking info and arrived quick
- Ross E
Bought a Pi 4 to replace an older model. Price was the lowest I could find and delivery was very quick. Will definately buy from The Pi Hut again. Thanks.
- Peter W
A

Delivery - Fast

95.28%
Industry Average
Great range, great price and swift delivery. What more do you you want?
- Glen G
The Pi Hut was great - excellent choice of products keenly priced with prompt and minimal delivery charges. All the necessary items were available and packaged together promptly. Guidance for newbies was comprehensive and clear.
- Paul M
Fantastic product, fast delivery and quick setup. Couldn’t ask for more.
- Anonymous
F

Returns Process - Difficult

33.33%
Industry Average
I received the wrong item at first. I raised the issue with the help centre. A returns note was issued. The correct item was dispatched the same day.
- Christopher H
Had what I needed and delivered quickly. However, your address selection system on checkout didn't accept my address correctly. I place the order and immediately sent a message to you requesting it to be changed. You customer service rep, Jayden, told me you can't do that for me but you do have a returns policy.... but I'd have to receive the item in order to do that! Thankfully the item was delivered albeit with the muddled up address.
- Will D
Very fast shipping, really fast delivery... but limited descriptions on the website, for example which accessory is compatible with which Pi. For a company that mainly sells just one product ecosystem it shouldn't be too hard to add a compatibly list to items, to reduce customers purchasing the wrong item, all hassle with returns or just to keep customer retention.
- Joseph C
A-

Refunds - Easy

83.33%
Industry Average
Spent 200.00 and it was faulty so sent back for a refund..hopefully will be processed quickly..I have re ordered..so lets see. Unfortunately I had the weekend in between so that delayed a response. Customer services was satisfactory
- Ray T
Absolutely fab experience, bought a pi 4 kit and then realised for my use case pi5 would be more suitable. Ended up contacting support and they did a full refund with days of getting the return. Waiting for the pi5 kit now.
- Lakshan K
I placed my order on a Friday morning and the items were dispatched the same day and received on the Monday. Unfortunately one of the items was not what i ordered but after communicating with the support team it was swiftly sorted out and i was able to return the package. I reordered the item again and this was promptly dealt with and i also received a refund within a day of the incorrect items being received back! Fantastic service and communication and i would highly recommend!
- Caroline W
99.26%
Industry Average
As ever, great service! Delivery was very fast, and the item was exactly as advertised. What’s not to like?
- John M
Fast, well packed delivery. I bought in store twice, always best service. Thank you
- Lukasz J
Great service and communication, no quibble returns.
- Jamie B