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The Pi Hut Reviews

4.9 Rating 99,989 Reviews
B-
Happiness Grade

The Pi Hut have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

97.80%
Industry Average
Good price, speedy delivery. Im all set for another year of teaching at the after school programming club now.
- Steve S
Great experience, easy to order, competitive price and received next day.
- Ellis H
Hi, I was looking for the parts to build an all sky camera and PiHut had what I needed at the right price. Delivery was really quick which I appreciated as I was keen to get on with the project. Will definitely use again
- Chris R
A

Delivery - Fast

96.79%
Industry Average
Easy to order, quick delivery what more can you ask for. A great company with great service. Thank you.
- John P
All good. very quick delivery!
- Anonymous
Great product, although wish there was a larger version. Quick delivery. Great service as always.
- Anonymous
F

Returns Process - Difficult

25.00%
Industry Average
I received the wrong item at first. I raised the issue with the help centre. A returns note was issued. The correct item was dispatched the same day.
- Christopher H
Had what I needed and delivered quickly. However, your address selection system on checkout didn't accept my address correctly. I place the order and immediately sent a message to you requesting it to be changed. You customer service rep, Jayden, told me you can't do that for me but you do have a returns policy.... but I'd have to receive the item in order to do that! Thankfully the item was delivered albeit with the muddled up address.
- Will D
Very fast shipping, really fast delivery... but limited descriptions on the website, for example which accessory is compatible with which Pi. For a company that mainly sells just one product ecosystem it shouldn't be too hard to add a compatibly list to items, to reduce customers purchasing the wrong item, all hassle with returns or just to keep customer retention.
- Joseph C
E

Refunds - Difficult

46.15%
Industry Average
Never received my order. The delivery address was incorrect which caused Royal mail to lose the package. Cannot get replacement or refund unless they get the package back which is impossible, wasted time going to delivery offices, lesson learned.
- Russell L
Items came broken and when asked for a partial refund I got ignored and told to plug it in properly
- Edison G
They sold me a raspberry pi that didn't exist, supposedly realised when they went to pack the order, but then only told me and refunded me once the order had arrived. They also didn't give me any other options but to refund the pi alone, meaning I now have a bunch of kit for a pi that I'll need to find elsewhere. Shipping updates from The Pi Hut didn't reflect those from the courier (Pi Hut was wrong). Order from elsewhere.
- James P
99.01%
Industry Average
Fantastic service — parts exactly as ordered, website a dream to use. Everything arrived in perfect condition (again!). Third order now — clearly I’m hooked. Great value, great quality, great excuse to keep ordering!
- Elspeth B
Easy to order, quick delivery what more can you ask for. A great company with great service. Thank you.
- John P
Great product, although wish there was a larger version. Quick delivery. Great service as always.
- Anonymous