The Pi Hut have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and refunds but are unhappy with their returns process.
“
Great range, great price and swift delivery. What more do you you want?
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- Glen G
“
First time order. Very impressed. Great price and provided all relevant tracking info and arrived quick
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- Ross E
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Bought a Pi 4 to replace an older model. Price was the lowest I could find and delivery was very quick. Will definately buy from The Pi Hut again. Thanks.
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- Peter W
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Great range, great price and swift delivery. What more do you you want?
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- Glen G
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The Pi Hut was great - excellent choice of products keenly priced with prompt and minimal delivery charges. All the necessary items were available and packaged together promptly. Guidance for newbies was comprehensive and clear.
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- Paul M
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Fantastic product, fast delivery and quick setup. Couldn’t ask for more.
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- Anonymous
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I received the wrong item at first. I raised the issue with the help centre. A returns note was issued. The correct item was dispatched the same day.
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- Christopher H
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Had what I needed and delivered quickly. However, your address selection system on checkout didn't accept my address correctly. I place the order and immediately sent a message to you requesting it to be changed. You customer service rep, Jayden, told me you can't do that for me but you do have a returns policy.... but I'd have to receive the item in order to do that! Thankfully the item was delivered albeit with the muddled up address.
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- Will D
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Very fast shipping, really fast delivery... but limited descriptions on the website, for example which accessory is compatible with which Pi. For a company that mainly sells just one product ecosystem it shouldn't be too hard to add a compatibly list to items, to reduce customers purchasing the wrong item, all hassle with returns or just to keep customer retention.
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- Joseph C
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Spent 200.00 and it was faulty so sent back for a refund..hopefully will be processed quickly..I have re ordered..so lets see.
Unfortunately I had the weekend in between so that delayed a response.
Customer services was satisfactory
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- Ray T
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Absolutely fab experience, bought a pi 4 kit and then realised for my use case pi5 would be more suitable. Ended up contacting support and they did a full refund with days of getting the return. Waiting for the pi5 kit now.
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- Lakshan K
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I placed my order on a Friday morning and the items were dispatched the same day and received on the Monday. Unfortunately one of the items was not what i ordered but after communicating with the support team it was swiftly sorted out and i was able to return the package. I reordered the item again and this was promptly dealt with and i also received a refund within a day of the incorrect items being received back! Fantastic service and communication and i would highly recommend!
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- Caroline W
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As ever, great service! Delivery was very fast, and the item was exactly as advertised. What’s not to like?
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- John M
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Fast, well packed delivery. I bought in store twice, always best service. Thank you
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- Lukasz J
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Great service and communication, no quibble returns.
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- Jamie B