The Pi Hut have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Great price and awesome delivery
”
- Mark W
“
Good price, fast delivery 👍
”
- Eric P
“
For me there was an added incentive in that PiHut price was substantially lower than Amazon.
”
- Stephen G
“
Faultless service from ordering, payment to next day delivery. Everything is of good quality.
”
- Joel M
“
Great selection of pi items, fast delivery, perfect
”
- Anonymous
“
The order was simple enough and the delivery there were choices, which I was grateful for.
”
- Mike B
“
I received the wrong item at first. I raised the issue with the help centre. A returns note was issued. The correct item was dispatched the same day.
”
- Christopher H
“
Had what I needed and delivered quickly. However, your address selection system on checkout didn't accept my address correctly. I place the order and immediately sent a message to you requesting it to be changed. You customer service rep, Jayden, told me you can't do that for me but you do have a returns policy.... but I'd have to receive the item in order to do that! Thankfully the item was delivered albeit with the muddled up address.
”
- Will D
“
Very fast shipping, really fast delivery... but limited descriptions on the website, for example which accessory is compatible with which Pi. For a company that mainly sells just one product ecosystem it shouldn't be too hard to add a compatibly list to items, to reduce customers purchasing the wrong item, all hassle with returns or just to keep customer retention.
”
- Joseph C
“
So I have to raise a return and promptly send the incorrect item back (at PiHuts expense) but on receipt of the return I get a polite but useless message that the item I ordered is no longer in stock and a refund has automatically been sent.
”
- Jonathan H
“
Purchased a number of ribbon cables but none fitted my pi 4b. Returned one to the address on the label with ebay purchase ref but never got a refund.. Inoticed you now have a better order form but now have no stock of the correct cable.
”
- Peter S
“
I sent all the other items back for a refund and purchased from a competitor.
”
- Anonymous
“
Faultless service from ordering, payment to next day delivery. Everything is of good quality.
”
- Joel M
“
Very impressed with their service.
”
- Mike B
“
Purchased the board for my daughter's bring your daddy to work day. I have built a wand which will detect hot and cold lighting up a box which has a LED light in which changes colour depending on the temperature.
The parcel arrived quickly and well packaged, couldn't be happier with the level of service and the chance to amaze my 5 year old daughter and her class with my job.
”
- Oliver D