The Pi Hut have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
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The product is great! Very well wrapped and delivered for an outstandingly cheap price!
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- Bobby A
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It was amazing delivery and I got my 07' screens on time to use them on my pico.thanks for the great delivery,price and website pi hut!
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- Sebastian M
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Perfect condition. Reasonable price
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- Adam C
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Excellent selection and great service and delivery time.
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- Toby H
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Amazing product delivery was super fast highly recommend
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- Riley M
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Order and delivery were very smooth. Royal Mail is much better than some of the other delivery operators.
Home Assistant Green — migrated from a PC running HA on VirtualBox. Easy process; I just needed to delete the cache on th browser.
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- Paul Y
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I received the wrong item at first. I raised the issue with the help centre. A returns note was issued. The correct item was dispatched the same day.
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- Christopher H
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Had what I needed and delivered quickly. However, your address selection system on checkout didn't accept my address correctly. I place the order and immediately sent a message to you requesting it to be changed. You customer service rep, Jayden, told me you can't do that for me but you do have a returns policy.... but I'd have to receive the item in order to do that! Thankfully the item was delivered albeit with the muddled up address.
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- Will D
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Very fast shipping, really fast delivery... but limited descriptions on the website, for example which accessory is compatible with which Pi. For a company that mainly sells just one product ecosystem it shouldn't be too hard to add a compatibly list to items, to reduce customers purchasing the wrong item, all hassle with returns or just to keep customer retention.
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- Joseph C
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Great prices delivery has always been on time straight forward return and refund Fast response via email use this company regularly would highly recommend very customer attentive 🫡
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- Dionne P
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I've used PiHut several times and have always had a great service. I recently ordered some PoE HATs but realised i'd mistakenly bought them for Raspberry Pi 3B boards instead of 3B+ models. The return was handled quickly and professionally, and I recieved a full refund including the original shipping. I'll happily buy form them again and have no hesitation in recomending them.
Thanks for the grate service.
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- Anonymous
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Spent 200.00 and it was faulty so sent back for a refund..hopefully will be processed quickly..I have re ordered..so lets see.
Unfortunately I had the weekend in between so that delayed a response.
Customer services was satisfactory
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- Ray T
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Great service as ever! Ordered at 15.30 Friday evening, delivered Saturday morning, what more could one ask for, thank you.
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- Michael M
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Excellent selection and great service and delivery time.
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- Toby H
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Amazing service. I made my order at 3:00pm and it was delivered by 11:00am the following day. Everything was present and everything worked. Amazon can't deliver this quickly. Cant recommend The Pi Hut highly enough.
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- Leslie A