The Pi Hut Reviews

Name: The Pi Hut
Address: Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP, Cambridge
Rating: 4.93

4.9 Rating 93,105 Reviews

98 %

of reviewers recommend The Pi Hut

4.9

Based on 93,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

contact@thepihut.com

Location:

Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP
Cambridge
CB9 8QP

The Pi Hut 5 star review on 5th July 2025

Kyle W

Steven Y

The Pi Hut 5 star review on 28th June 2025

Philip J

The Pi Hut 5 star review on 27th June 2025

Daniel R

3056

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will be my first and last time ordering from here. Ordered my pi sept 27 with preorder and it still hasn’t arrived somewhere stuck in Germany. Other people just ordered there items 2 days ago and already have there’s. There was never any reasonable expectation here to receive anything in a timely manner let alone inform people how many they actually received. I would have been. Items was launched on Oct 23rd . I was informed I was in the first batch. I don’t believe this company had any on hand and took on more than they could chew. I would have been better off ordering from someone else”

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Posted 1 year ago

“Item was supposed to have been delivered Friday (rearranged date) and the Post Office did not arrive with it and my approach to Pi Hut has thus far gone unanswered.”

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Posted 1 year ago

“Requested support three weeks ago, still waiting. I want everybody that is considering buying from this place to stay well clear, as you will get no reply.”

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Posted 1 year ago

“I have not received anything yet.”

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Posted 1 year ago

“Ordered two advent calendars, and received only one, with no explanation.”

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Posted 1 year ago

“Order did not arrive from DHL.”

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Posted 1 year ago

“I placed an order with high expectations from this store. The product I chose was exactly what I needed, and I was eagerly awaiting its arrival. However, to this day, I have not received my order, nor have I received any explanation or update regarding its status. The purchasing process was straightforward, and the store had a wide variety of products to choose from, which led me to believe I had made a wise choice. I entered my shipping details and paid for the order in advance, following all the instructions provided by the store. I not only lost my money but also my trust in this store. I understand that delays can happen, but transparency and communication with customers are crucial in such situations. It is worth noting that my international order was processed without a tracking option, a choice offered to customers. However, I find it unacceptable that international orders are allowed to be handled in this manner. In an age where international shipping can be unpredictable, having tracking options for such orders should be a standard practice to ensure transparency and reliability. I hope that my negative experience can help others make informed decisions when considering this store in the future. My recommendation is to seek more reliable alternatives with a stronger customer service track record.”

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Posted 1 year ago

“Have not yet received the product, so I'm not yet in a position to provide a meaningful review. Unfortunately, this is common: to receive a solicitation for a review almost immediately after the purchase transaction. Perhaps this is ignorance of this fact or perhaps indication of interest only in the purchase transaction -- and not of the shipping, or initial or longer-term product satisfaction. Either way, it doesn't reflect positively on the company in my view. The additional questions that popped up below after typing suggest the interest is in the sale.”

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Posted 1 year ago

“Awful, paid extra for next day delivery, the driver didn't even get out of the van & said the premises was shut, total lie. 2 days I spent rearranging the delivery. Eventually he attempted to redeliver, walked into the wrong premises, tried to force the parcel on them, then faked a photo of him delivering it. Delivery company have stopped communicating with me & I still haven't got what I ordered and it's now 4 days late. Would strongly recommend not using DHL in the Midlands as your courier.”

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Posted 1 year ago

“No instructions supplied. Instructions on the internet differed completely from what appeared on my screen.”

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Posted 1 year ago

“The item has still not arrived. A week has passed by.”

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Posted 1 year ago

“Delivery is not in time. No communication when I can expect delivery through DHL.”

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Posted 1 year ago

“I never got my order”

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Posted 1 year ago

“Have not received my ordered stuff yet. When I contacted DHL they say it is in the US. Seems that you have a big problem to solve”

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Posted 1 year ago

“guys i still havent received my order, can i have some help ?”

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Posted 1 year ago

“I have yet to receive the order from Pi Hut, and it’s been a month and a half. Yes. We are 6 weeks in after I made the order and haven’t received it yet. I will NEVER order from you again, that’s for sure.”

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Posted 1 year ago

“Placed an order and received a fishy email requesting a copy of my passport "because the courier needs it" in order for the parts to be delivered. Replied to the email and submitted a support ticket wondering what was going on and why on earth they would need that information to order some simple DC motors but neither received a reply. Seems very scammy. Still unclear if the order is even coming at this point.”

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Posted 1 year ago

“I haven't received my order after 9 days.”

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Posted 1 year ago

“The LED strip was faulty on arrival and they make it big a hassle to get a refund/replacement. Do yourself a favour and get your LED strips from Pimoroni instead, much better.”

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Posted 1 year ago

“I still did not get the package and I ordered it on June 30th, and the tracking information is frozen since July 5th, so at this point I do not know when and if I will get it at all.”

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Posted 1 year ago

The Pi Hut is rated 4.9 based on 93,105 reviews