The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,522 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,522 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent company which always seems to have what one wants, it's service being is courteous and prompt.”

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Posted 3 days ago

“Quick shipping, great price and selection”

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Posted 4 days ago

“The part for my pen was available and came quickly and well packaged. Thank you.”

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Posted 4 days ago

“Very prompt”

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Posted 6 days ago

“Great company, I’m a wood turner and required an ink converter for one of my pens, the proprietor was willing to go through the stock he had however fortunately the 2nd or 3rd one he pulled out fitted the pen perfectly Thanks once again. Dave”

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Posted 6 days ago

“can't fault them. recommended.”

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Posted 1 week ago

“Excellent service, fast delivery, would buy again!”

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Posted 1 week ago

“In this day and age it's become increasingly difficult to get refills. This lovely company fulfilled my order very quickly and efficiently.”

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Posted 1 week ago

“My order was despatched swiftly and arived ahead of schedule and in good order.”

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Posted 1 week ago

“Quick, efficient service; items arrived shortly after ordering. Well packaged. I would order again from this company.”

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Posted 1 week ago

“Excellent service of an original spare part delivered quickly.”

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Posted 1 week ago

“Outstandingly good customer service; could not be better”

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Posted 1 week ago

“The Sailor ProFit BrushPen Tips, that I'd struggled to find anywhere across Europe, arrived promptly, beautifully packaged and in perfect shape. The Pen Company is a store that I shall certainly frequent again.”

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Posted 1 week ago

“Excellent and prompt service. Very pleased with my purchase.”

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Posted 1 week ago

“Brilliant company and will be ordering from them again! I love writing with pen and ink and found it really hard to find a site that was reasonably priced. The Pen Company delivered quickly, had a wide range of products and very reasonably priced”

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Posted 2 weeks ago

“I got a very fast service and the package was well packed. I would recommend the Pen Company”

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Posted 2 weeks ago

“not recieved, please let me know if you are resending it”

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Posted 2 weeks ago

“Smooth deal ))) Thank you !”

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Posted 3 weeks ago

“Always excellent service”

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Posted 3 weeks ago

“I purchased refills and I haven't yet needed to use them so I can't comment on the quality but the service from the Pen Company was excellent - using the website and placing my order was easy to carry out and the refills arrived the following day and they were neatly and safely packaged. I wouldn't hesitate to use this Company again, I was very pleased with the service. Thank you 😊.”

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Posted 3 weeks ago

The Pen Company is rated 4.9 based on 9,522 reviews