The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,878 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,878 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 3rd March 2025

Verified Customer

The Pen Company 5 star review on 3rd February 2025

Verified Customer

The Pen Company 5 star review on 25th December 2024

Anonymous

The Pen Company 5 star review on 7th September 2024

Verified Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, communication, and products. Quick delivery. Excellent accurate personalization and packaging as well. I highly recommend.”

Helpful Report

Posted 1 year ago

“There's a great selection of fountain pens, nibs, and inks. I was impressed by how quickly they shipped my order, and everything was well packaged. Plus, their prices are good compared to other online stores.”

Helpful Report

Posted 1 year ago

“Very friendly, fast delivery and efficient service.”

Helpful Report

Posted 1 year ago

“Great choice, price and service. A beautiful mechanical pencil that was very happily received as a birthday present. The presentation box had a very visible scratch though which was a bit of a shame when the pencil was a present.”

Helpful Report

Posted 1 year ago

“veryhelpful and just was able to sort out all our difficulties. Thanks to t he Pen Company.”

Helpful Report

Posted 1 year ago

“I’ve placed a couple of orders with The Pen Company over the last 90 days or so after discovering your website and seeing links to you online. The products delivered to me make me feel like I am your only customer. The care you take in fulfilling my orders is simply amazing. In the last number of years I have grown used to products from various companies being delivered as if the item(s) needed no further consideration after pulling it from stock. I’ve also received several products from companies (not you) where products were damaged or very poorly packaged, etc. The care you take at The Pen Company to deliver my purchases with the utmost care is what many companies can only aspire to when sending items. My most recent purchase, (three S.T. Dupont ballpoint refills) arrived today in individual product packaging, placed between protective cardboard flats, then inserted into a bubblewrap envelope approximately the size of the refills, then inserted into a larger FedEx mylar envelope, folded and sealed in a way as to not allow the inner package to slide around. The Dupont refills are fairly expensive compared to other brands, and I fully appreciate the deliberate care and attention to detail when selecting, wrapping and sending my purchase to me. You treated my relative inexpensive order as if it were a @2,000 pen. You have me as a customer and you also have a new cheerleader with other pen collectors and aficionados. Thank you!”

Helpful Report

Posted 1 year ago

“Ordered some refill cartridges but was worried that they were not the correct size. Messaged them in a panic and they responded straight away to confirm that these were in fact the correct cartridges for my Pen (James). Excellent service, prices and products. I will 100% use this company over any others from now on. Thank you for the great customer service, if really does make the difference. Mark”

Helpful Report

Posted 1 year ago

“Bit of a delay on getting what I had ordered (probem with the supplier) but The Pen Company were brilliant, James in Customer Service keeping me advised all the way. Would order again from The Pen Company with no hesitation!”

Helpful Report

Posted 1 year ago

“Excellent service albeit taking longer than I expected.”

Helpful Report

Posted 1 year ago

“After a poor experience with a different company, I ordered an engraved pen from ‘The Pen Comany’. I have to say it was a much better experience than the other company. It was easy to navigate their website. My pen arrived in a matter of days and is of excellent quality. I would not hesitate to recommend this company.”

Helpful Report

Posted 1 year ago

“Great selection, competitive prices, super speedy delivery.”

Helpful Report

Posted 1 year ago

“I needed a new cap to my Lamy pen, but I did know which pen it was. The Pen Company asked a couple of questions and ascertained the type and I ended up with a fully working pen. Should I need to use them again I would be straight on the phone.”

Helpful Report

Posted 1 year ago

“Very good experience. Called them for specific information before ordering and received a full anc prompt response. The pen arrived quickly and as discussed. I would have no hesitation ordering again from this company.”

Helpful Report

Posted 1 year ago

“Thank you so much for the incredibly rapid service. I ordered a Cross pen and several bottles of ink on a Wednesday afternoon and it was delivered to me in the U.S. on Friday morning. I have grown accustomed to The Pen Company's excellent service in all ways, but they outdid themselves this time.”

Helpful Report

Posted 1 year ago

“I was kept in touch on delivery of my items. Good value for money, well packaged.”

Helpful Report

Posted 1 year ago

“My experience was excellent. The Pen Company shipped my new Waterman Pen to the US and I received it in a short amount of time. I appreciate that it was in stock and shipped the day after I ordered. This was a replacement for one that broke after 10 plus years and I was fortunate to find it here! Thanks”

Helpful Report

Posted 1 year ago

“Was a great online shopping experience. Clear description and photos including shipping and returns policy helped seal the deal. Product was perfect. Solid safe packaging and pen was exactly as expected. Wonderful experience. Would order again.”

Helpful Report

Posted 1 year ago

“I ordered some fair price colour ink refills I'd been unable to find elsewhere. The order took a couple of weeks to arrive by 2nd class post but when contacted, the company were very helpful. Overall I'm happy with the service.”

Helpful Report

Posted 1 year ago

“My pen arrived promptly and I have been very pleased with it.”

Helpful Report

Posted 1 year ago

“Unbelievably fast free delivery. Good price with engraving thrown in. Very satisfied.”

Helpful Report

Posted 1 year ago

The Pen Company is rated 4.9 based on 8,878 reviews