The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,710 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the pricing, quality engraving, excellent customer service and quick despatch provided by The Pen Company. The fast shipping to Australia is another bonus. I will definitely purchase from The Pen Company again.”

Helpful Report

Posted 4 years ago

“the service was really quick and kept us up today when stocks were low. The only part that we were not happy with was the size of the engraving, we thought it would go along the barrel and not be as small as it was as we would have added an extra name on.”

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Posted 4 years ago

“Hi, I’ve been costumer for a couple of years of The Pen Company and I am very happy that services haven’t changed in a bit! Always helpful, fantastic communication and fast shipping! Highly recommend!”

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Posted 4 years ago

“I am a pen collector and am so impressed with the Pen company. Impressive selection, user friendly web site but above all, efficient delivery with excellent customer service. I have ordered 8 different pens and all arrived satisfactorily. Once, a pen was scratched (likely in transit) and they arranged for a return label but actually shipped the replacement even before the original reached them. Hats off to the family that operates this business!”

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Posted 4 years ago

“The Pen Company was the only store online to sell the refills for my Montegrappa pens and they shipped my order in a timely manner ( to the USA). Excellent service. Will definitely return for future needs.”

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Posted 4 years ago

“Great customer service, good pricing point (on most items) and amazing variety of products (As a #KawecoFan I was mostly impressed by the fact that I've managed to find my most favorite TWIN NIB for my beloved Kaveco Brass Sport FP. Needless to say, it fits other models as well. It wasn't cheap, but at least I found it... finally! I highly recommend this store, and I'm definitely going to revisit it in the future!”

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Posted 4 years ago

“Good and fast delivery.”

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Posted 4 years ago

“All good! Pen arrived quicker than expected and stated.”

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Posted 4 years ago

“Very impressed with The Pen Company. Super easy to work with. Kept me informed on every aspect of my order. My order arrived quicker than some suppliers stateside.”

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Posted 4 years ago

“Excellent customer service, large choice and next day delivery”

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Posted 4 years ago

“Fantastic selection - best prices that I could find for the pen I wanted and was delivered swiftly! Will definitely shop here again.”

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Posted 4 years ago

“Perfectly packaged, arrived on time and was scribing beautifully within minutes of being unwrapped. Many thanks.”

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Posted 4 years ago

“I ordered my pencil on a Saturday and received by Tuesday. Excellent customer service. Will order with them again!!”

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Posted 4 years ago

“Impressed by how quickly my order was processed and shipped. Product was well packaged for the long trip. Item was exactly what I was looking for, and at a better price than anywhere else I looked. Would definitely buy from The Pen Company again.”

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Posted 4 years ago

“Excellent product quality (Waterman ball point pen range). When my choice was unavailable within my short timeframe. I was offered a number of excellent alternatives, which were promptly delivered, as promised Extremely well satisfied and would recommend The Pen Company to anyone”

The Pen Company 5 star review on 7th March 2022

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Posted 4 years ago

“Excellent service. Lovely engraving and timely delivery Thank you”

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Posted 4 years ago

“Faultless service, easy to place the order and the (engraved) pen arrived next day.”

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Posted 4 years ago

“This company came up as stockists of Diplomat pens and roller balls as Inneeded to replace the gel ink cartridge. Very helpful and came up with a couple of suggestions so I bought one of each in different colours. Very speedy delivery.”

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Posted 4 years ago

“Ordered a pen with engraving for a present; the product arrived extremely quickly, the quality is great - and prices competitive... not much else can wish from a retailer. I know that nowadays people get taken in by freebies and whatnot, but really, these are only gimmicks, I'd rather purchase from a retailer that sell good quality, gives good, relevant info about their products, doesn't try to list everything under the sun and then you find out it's all out of stock.... so for a first purchase, a good experience; I will buy again... Thanks”

Helpful Report

Posted 4 years ago

“Fab service, well packaged, great product, always arrives ahead of time, I wouldn’t go anywhere else for my diaries and journals!”

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Posted 4 years ago

The Pen Company is rated 4.9 based on 9,710 reviews