The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,477 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,477 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 2024 diary and it was despatched same day as order placed - this was not a one off as I receive the same excellent service every year. Thank you!”

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Posted 2 years ago

“bought from this company before good service and product again”

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Posted 2 years ago

“Got what I wanted at a good price and quickly. Will use them again”

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Posted 2 years ago

“Quick service, product as described.”

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Posted 2 years ago

“The website was easy to use, and was clear about what was in stock. Ordering was straightforward and the goods delivered as stated. Will order from this company again.”

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Posted 2 years ago

“I’ve found the best supplier of my favourite Paperblanks diary. Lots of choice, and very quick delivery. I now always go to the Pen Company, when I need next year’s diary.”

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Posted 2 years ago

“It may seem strange that in these days of computers, emails, WhatsApp messaging and the like, I would want to use a pen and use it with turquoise ink, but I longed for the flourish and the distant memory of the colourful scribbles. Looking on said Intenet I couldn't find Quink but the Pen Company had Pelikan and quickly dispatched it for me. Many thanks.”

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Posted 2 years ago

“Well laid out website so easy to find what you want. quick delivery very happy”

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Posted 2 years ago

“Excellent fast service. Recommended.”

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Posted 2 years ago

“Yet again PERFECT service and product, never had a problem ! Happy returning customer 👍”

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Posted 2 years ago

“Have dealt with the company for several years and found them very reliable with an excellent range of products.”

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Posted 2 years ago

“Excellent prompt service. Lovely items.”

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Posted 2 years ago

“Refills received within two days of ordering. Easy to find what I needed on the website. My go to company for Lamy refills. Highly recommend”

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Posted 2 years ago

“I always buy my paperback diary from the Pen Shop. Their help choosing on the phone is friendly and knowledgeable and using thecwebsite to purchase is easy. It always arrives within a day or two. Makes life easy!”

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Posted 2 years ago

“Fast efficient service”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“Lovely space pen which was engraved. Recipient just loved it. Service from Pen and Co superb”

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Posted 2 years ago

“Excellent service and value for money”

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Posted 2 years ago

“Good service, very reasonable prices and postage options. Responded quickly and clearly to queries. Products nicely packaged on arrival.”

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Posted 2 years ago

“Having dropped my beloved Lamy Safari pen on a concrete floor (again), my heart sank as a new nib was required. Previous purchasing attempts from the usual bazaars - (Brazilian River) & the infamous online auction site had ended in abject failure; fakes/returns, no idea... The "replacement" nibs were definitely not to Lamy's specifications. Period. Trawling through the ubiquitous search engine, I found The Pen Company. Professional, courteous, competitive, timely and in stock! Thanks, simply an amazing online vendor.”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,477 reviews