The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,572 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,572 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Ordered at 4pm and delivered the next morning.”

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Posted 6 years ago

“Pen was exactly as described, engraving was perfect and delivery was really quick”

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Posted 6 years ago

“I have a very good shopping experience in The Pen Company”

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Posted 6 years ago

“Bought a Graf Von Faber Castell fountain pen through this company. Some questions l had about the order were answered promptly and courteously and it arrived just before Christmas as I wanted. Terrific service!”

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Posted 6 years ago

“The pen arrived the day after I had ordered it. It was packed very well and nicely presented. I am very pleased with the pen and the service.”

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Posted 6 years ago

“Very pleased with product exactly as was advertised. Delivered on time cannot fault this company, will use again.”

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Posted 6 years ago

“Excellent customer service! Love the pen. Will definitely buy from again. Thank you so much.”

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Posted 6 years ago

“So happy with my pen. I've put up with cheap pens in the past and realised I should have invested in a decent one years ago. Beautiful to hold and a pleasure to use. Prompt, efficient service too.”

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Posted 6 years ago

“Delivery was timely with updated emails throughout the delivery process. The broad nib I ordered is a new direct replacement that performs perfectly. It is extremely smooth living up to the Faber Castell reputation. The only issue that is barely an issue at all was the color was slightly off. The broad nib which was purchased is a slightly “lighter“ black than the original medium nib that came on the pen. This is more odd than anything else, it is barely noticeable especially when connected to the pen. In the picture provided, the original nib is on top while the broad purchased nib is on the pen.”

The Pen Company 5 star review on 20th December 2019

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Posted 6 years ago

“pen came so quick great pen great pen fantastic service”

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Posted 6 years ago

“One of the items I ordered was no longer available. James at Pen Company gave me several alternative options and delivered next day.”

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Posted 6 years ago

“Have used the Pen Company a few times and their service and products are first come class”

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Posted 6 years ago

“Polite & helpful & prompt service. Thank you”

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Posted 6 years ago

“Personally, I appreciate The Pen Company online store :) Quite wide product range, acceptable prices and fast delivery too. I find shipping prices as very good and especially i like, that i can choose between different delivery methods like Royal Mail,DHL etc”

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Posted 6 years ago

“Extremely satisfied with the pens I received. From being shipped out to me receiving them took 3.5 days and best of all was the personalised emails from support. No automated soulless message, described everything in detail. I've never been happier with a purchase from a company.”

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Posted 6 years ago

“The order arrived with surprising alacrity. Also, their selection is excellent, better in some respects than the leading online website. I will be purchasing from The Pen Company in the future for sure.”

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Posted 6 years ago

“Excel·lent service”

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Posted 6 years ago

“I was extremely disappointed, after waiting for my pen, to find that what was shipped was not one, but two, models below what was advertised.”

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Posted 6 years ago

Hello Michael, It appears that the wrong item may have been packed in the gift box at the factory - we will make arrangements for the correct item to be sent to you and arrange the free return of the incorrect product. We have emailed you directly to arrange this - please could you reply to this and we will rectify this ASAP. Many thanks.

Posted 6 years ago

“All I ordered and with so little hassle and arrived without delay. Great service”

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Posted 6 years ago

“Excellent product, good price and prompt delivery”

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Posted 6 years ago

The Pen Company is rated 4.9 based on 9,572 reviews