The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,955 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,955 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 26th May 2025

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The Pen Company 5 star review on 22nd May 2025

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The Pen Company 5 star review on 3rd March 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“⭐️⭐️⭐️⭐️⭐️ Great Prices & Fast International Shipping! I’m in the U.S. and was initially hesitant to order from a UK-based retailer, but The Pen Company exceeded my expectations. ⁜ Better than eBay & Amazon – I compared prices, and The Pen Company was significantly cheaper, even with international shipping. ⁜ Fast & Reliable Shipping – My order arrived quicker than expected, securely packaged. No long delays or customs issues. ⁜ Top-Quality Kaweco Pens – The Brass Kaweco Special Ballpoint & 0.9mm Mechanical Pencil have a solid, premium feel, while the Black Kaweco Special Ballpoint is a sleek, lightweight alternative. ⁜ Smooth Buying Experience – Easy checkout, clear communication, and tracking updates. If you're in the U.S. and debating whether to order from The Pen Company—go for it. They beat the big marketplaces by a mile!”

Helpful Report

Posted 4 months ago

“I ordered the incorrect pen case for the size pen I ordered. Customer service contacted me and pointed this out and gave alternative cases that would work. Super pleased with the transaction and attention to detail.”

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Posted 4 months ago

“Thank you for the.diary, I loved it Just what I was looking for. Ps can you inform me when the 2026 diaries are available.”

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Posted 4 months ago

“very pleasant experience. will be a futurecustumer.”

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Posted 4 months ago

“Top quality service from The Pen Company, great communications and obvious professionalism in every aspect of their dealings with me. I'm sure I will be making many more purchases with them in the future, and have recommended them to both my friends and family without reservation.”

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Posted 4 months ago

“Everything is fine”

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Posted 4 months ago

“Excellent service. Would use again and recommend”

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Posted 4 months ago

“I have been ordering from The Pen Company for years and as usual, I was very satisfied. I live in a very remote area and I still received my order in a more than timely fashion, even compared to local orders. They have never once made a mistake on an order and this is over several years tie span. Anyone who wants to purchase expensive items like fountain pens and the like should absolutely buy from The Pen Company. They only carry the best products at very reasonable prices and they always deliver, quickly.”

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Posted 4 months ago

“I ordered a few pen parts and one of them was not yet in inventory. I received an email explaining the delay. I asked if I could add to my order and was told that I could do I added two more items that I had missed the first time. My order shipped a week later and arrived here in the US surprisingly quickly. Very happy with the service and the prices are very good. I will definitely be ordering more things over time.”

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Posted 4 months ago

“Competitive pricing, prompt delivery from stock and well packaged. My “Pelikan” branded leather pen case is just what I was looking for.”

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Posted 4 months ago

“One of my favorite places to buy Lamy and Kaweco products. All the items I purchased from The Pen Company over the years are fantastic! And the shipping is always exceptionally fast. That's an excellent customer service.”

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Posted 4 months ago

“Excellent customer service – and the shipping time was quick! I ordered from United States because the products I was needing isn't available in the states. I would gladly order again. Thank you”

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Posted 4 months ago

“The order was serviced and delivered promptly and perfectly”

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Posted 4 months ago

“Very good service and speedy delivery.”

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Posted 4 months ago

“Excellent service with a great range of products. Prompt delivery and very polite customer service department. The business is local to me and that adds an extra element of satisfaction - being able to support local business! Will definitely buy from them again!”

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Posted 4 months ago

“I can't fault The Pen Company, a good range of quality products and prompt delivery, what more can I say?”

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Posted 4 months ago

“The service was EXCELLENT! The package arrived within days and the cost for International Shipping was minimal. GREAT JOB!”

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Posted 4 months ago

“Vast array of different inks. My eventual choice arrived very quickly and very pleased with the quality. Will be returning for more as required.”

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Posted 4 months ago

“Great price, loved being able to engrave our pen. Fast service, thanks”

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Posted 4 months ago

“Great company to shop from. Has pens from brands I didn’t know existed or made fountain pens. Speedy delivery to USA came in perfect time for my husband’s birthday.”

Helpful Report

Posted 4 months ago

The Pen Company is rated 4.9 based on 8,955 reviews