The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,955 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,955 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 26th May 2025

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The Pen Company 5 star review on 22nd May 2025

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The Pen Company 5 star review on 3rd March 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stocks refills for pens I bought in Germany 40 years ago! Very good service.”

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Posted 4 months ago

“Excellent service.”

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Posted 4 months ago

“Delivery as expected, good company to deal with and good price.”

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Posted 5 months ago

“I ordered thje beautiful Caran d'Ache pencil sharpener. It arrived quickly, well packaged, and as expected.”

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Posted 5 months ago

“We ordered a replacement cap for a filler. There was an unexpected delay caused by the supplier. The team at The Pen Company informed us about that in a helpful and timely manner. Even though it took a while for the cap to arrive, this was much appreciated.”

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Posted 5 months ago

“Excellent range, great value and swift delivery. Impeccable.”

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Posted 5 months ago

“excellent service.quick efficient promt deliviery. well done thank you..”

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Posted 5 months ago

“Traditional stationery shops have ceased to trade in our area in North Wales and so it is necessary to s shop elsewhere for ballpen parts. The package arrived by RM promptly thanks to the efficient service of the Pen Company and I would certainly this firm to other customers. The service helps me to treasure my vintage writing instruments.”

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Posted 5 months ago

“Authentic part with reasonable price (adding international shipping payment). Excellent for overseas users looking for their pen maintenance parts. Very good online shopping experience!”

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Posted 5 months ago

“First class company to deal with. Very efficiently and excellent customer service. It’s my ‘go to’ online retailer for all things relating to penmanship.”

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Posted 5 months ago

“Excellent servcice. Well priced and fast. No complaints whatsoever. James was most helpful.”

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Posted 5 months ago

“As always, order was shipped promptly and arrived within days of placing the order.”

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Posted 5 months ago

“Very happy with the fountain pens received. Nicely done personalisation. Very hapoy with the customer service and communication. Thanks!”

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Posted 5 months ago

“Quick delivery and all items were packaged very securely - I am happy with my purchase!”

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Posted 5 months ago

“I purchased a magnifient Caran d'Ache mechanical pencil for my Valentine. It was here in the US in less than a week and also engraved at a nominal cost. Thank-you for your outstanding customer service....I will definitely be a repeat customer!”

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Posted 5 months ago

“Great customer service. Very responsive! Helped to make sure that the pen arrived in time for a birthday”

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Posted 5 months ago

“Incredibly helpful company. Very pleased with the support and advice given about a replacement part for my pen. Super quick delivery too, it arrived the next day!”

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Posted 5 months ago

“Excellent sevice Two refills arrived on time as predicted. Well done”

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Posted 5 months ago

“Excellent prices, wide range and great prices, especially for European pens and stationery. The website is easy to navigate. The shipping costs are reasonable and buyers get a good idea of the cost as items are added to the cart. Highly recommended.”

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Posted 5 months ago

“Great service as per usual”

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Posted 5 months ago

The Pen Company is rated 4.9 based on 8,955 reviews