The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,045 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website . Product delivered within delivery schedule as stated . Very pleased with overall service .”

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Posted 2 months ago

“Not used the product yet, but was happy with the service and speed of delivery”

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Posted 2 months ago

“Excellent value and service. Could not be faulted.”

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Posted 2 months ago

“Absolutely brilliant! Quick postage, good price and really well packaged even when just buying a refill.”

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Posted 2 months ago

“I bought an S. T. Dupont Lighter of all things here. Simple and fast delivery to the U.S. Expect a tarrif bill from FedEx, it won't necessarily be part of the charge for the product. I had the lighter authenticated as well, so this is a company I now trust.”

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Posted 2 months ago

“Very good service!!! Perfect product (Waterman Pen) available”

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Posted 2 months ago

“Very happy with the nib.”

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Posted 2 months ago

“Excellent company - had exactly what I wanted at a very reasonable price. Delivered within a week of ordering. Amazing !”

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Posted 2 months ago

“There was an issue with the order being delivered to the incorrect address due to an error by the courier but the Pen Company proactively dealt with the courier company to ensure the package was re delivered later the same day, excellent service Very pleased with the pen”

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Posted 2 months ago

“Excellent service, item well packaged and promptly delivered …”

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Posted 2 months ago

“Always had prompt and efficient service from The Pen Company-and a great selection of pens and accessories.”

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Posted 2 months ago

“Great product and great service,,, thank you”

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Posted 2 months ago

“The Kaweco pencil was not presentable in polite company without its cap which had become lost. After even calling Kaweco to find a replacement it seems that nowhere in this wide world was a replacement to be found UNTIL I stumbled upon the Pen Company. They had the proper part, they sent it off, perhaps a little annoyed that my tastes and interests with the PC were so limited, and after siphoning through all the stupid Trumpian protections at the borders of the good ol' US of A, it happily found its way to our house, where I can use the pencil with pride.”

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Posted 2 months ago

“They stock my favourite pen that I lose every three months and I'd rather return to a family owned business than a Bezos owned one. They're always prompt with delivery, accurate with descriptions, and stock the full suite you want. Legends.”

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Posted 2 months ago

“The Pen Company had my preferred pencils in stock. They sent them out quickly. I could t be happier!”

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Posted 2 months ago

“Made a mistake, fixed a mistake, happy to be a repeat customer.”

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Posted 2 months ago

“Very quick order. Also had everything on offer that I needed. Good price too.”

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Posted 2 months ago

“Excellent range, fast delivery, top quality.”

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Posted 2 months ago

“Easy to order from he right part. Rapid delivery , hassle-free to me in Canada. Beats anybody in North America.”

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Posted 2 months ago

“Such courteous and knowledgeable service! It was a real pleasure to get exactly what I needed, a refil for my Lalex sterling silver pen which is so old the company no longer exists but you were able to help me find the equivalent which works beautifully.”

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Posted 2 months ago

The Pen Company is rated 4.9 based on 9,045 reviews