The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,951 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 26th May 2025

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The Pen Company 5 star review on 22nd May 2025

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The Pen Company 5 star review on 3rd March 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and quality”

Helpful Report

Posted 3 months ago

“They had what I needed and it was delivered on-time.”

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Posted 3 months ago

“Website easy to navigate, order came quickly, pen was beautifully engraved. A little disappointed that Lamy's EF is so much fatter than Pilot's, but the size and feel is amazing!”

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Posted 3 months ago

“The item was shipped promptly and arrived in good time.”

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Posted 3 months ago

“I am super happy with the Pen Company. Shipping was lightning fast and packaging superb. Dollar for dollar the value one gets from the Pen Company cannot be beat. Thank you for your oustanding products and service!”

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Posted 3 months ago

“Perhaps the best online purchase I have ever made. I found them while searching for a specific product and the sale and delivery were swift and superbly handled. Clear process, ample documentation and excellent packaging and delivery. Kudos !”

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Posted 3 months ago

“I was very impressed by the friendly personal service offered by The Pen Company and I love the pen I purchased - a beautiful Pilot Capless Graphite fountain pen. The fine nib is superb. Very high quality.”

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Posted 3 months ago

“I found the Pen company when searching for a specific make of fountain pen. They had lots of options from inexpensive to more luxury and a good selection of accessories. It was really good to be able to get the pen I wanted at a cheaper price and better selection than a major online store and felt good to support a smaller business. Great service and quick delivery. Thank you.”

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Posted 3 months ago

“I wanted to send a mechanical pencil to a friend as a present. I found exactly the one I wanted, at a good price, and it was delivered quickly and safely. Everything was just as I wanted it to be! Thank you.”

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Posted 3 months ago

“Quick shipping and sell thing that are hard to find elsewhere”

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Posted 3 months ago

“Quick delivery and good value”

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Posted 3 months ago

“excellent waterman & lamy refills hope to buy again”

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Posted 3 months ago

“Nice product, good experience.”

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Posted 3 months ago

“Mission accomplished! On their website, they say “we endeavor to offer a first class service” in my case they certainly did. I needed a replacement tip for one of my rollerball Lamy pens from many many years ago. I looked everywhere and could not find it. Then I came upon the pen company. While they did not have the exact color match for the part I needed, they did have the part available in a different color so I ordered it. Because I’m in the US and this is shipped from the UK, I called to check on the order several weeks later. My part was back ordered however in my communication with the company, I mentioned that I wish they had the color I needed to match my pen. I was told they thought they could get it and if they could, they would ship it to me instead of the one I ordered initially. Several weeks later, it arrived in my mailbox. Now I have use of the pen that I had stored in my desk for the last 30+years! I will definitely use their company again should the need arise. Thank you The Pen Company for a job well done!”

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Posted 3 months ago

“Great service and very happy with the notebook. Will definitely use again.”

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Posted 3 months ago

“Everything A1 - very pleased!”

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Posted 3 months ago

“Yes these guys are brilliant! Fantastic selection, great pricing and super quick delivery! Great job!”

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Posted 3 months ago

“Exactly what I was after and cheaper than what I found elsewhere, will definitely use again”

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Posted 3 months ago

“Great service, great communication and fast shipping.”

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Posted 3 months ago

“Very professional company. Thank you”

Helpful Report

Posted 3 months ago

The Pen Company is rated 4.9 based on 8,951 reviews