The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,044 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and polite service After sales service still better”

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Posted 1 week ago

“I order my diary every year, and every year has been excellent! Quality, price, postage, service.. all five star! ✨️✨️✨️✨️✨️”

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Posted 1 week ago

“Fast delivery quality refills”

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Posted 2 weeks ago

“perfect. First order. Will shop again”

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Posted 2 weeks ago

“I had slight problem when ordering online, so I contacted you by telephone to be given first class instructions. I believe my call highlighted an anomaly that you can now correct The cartridges I ordered arrived promptly and were the correct colour and type. Perfect, a first class service rarely found these days.”

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Posted 2 weeks ago

“I always buy my diary from the Pen Company, every year. Reliable and quick sevice.”

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Posted 2 weeks ago

“Good price, prompt delivery”

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Posted 2 weeks ago

“Pen was keenly priced and arrived promptly in good packaging”

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Posted 2 weeks ago

“Service was very efficient and the Diary is fvery good quality”

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Posted 2 weeks ago

“Quality products from this company. Speedy delivery of my well packed purchase. Will be continuing to use, and recommend.”

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Posted 2 weeks ago

“Great service, speedy response when I had a query and kept me in the loop as to what was happening with my order.”

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Posted 2 weeks ago

“Easy to use website and very quick delivery”

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Posted 2 weeks ago

“I had been looking for a pen refil for some years, and couldn't fing the correct one to match a rather nice pen. The pen company's website confirmed they had the correct in stock available for shipping immediately. The service was literally next day dispatch and within two days my pen was complete again. An undersated quality service with genuine products and quality service.”

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Posted 2 weeks ago

“delivered promtly on ink I ordered”

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Posted 2 weeks ago

“Quality products Excellent service. Thank you.”

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Posted 2 weeks ago

“Quick response to order.”

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Posted 3 weeks ago

“ordered items from The Pen Company before, efficent servive .”

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Posted 3 weeks ago

“I love the Paperblanks diary, and due to my job need the following year's diary about July each year. The Pen Company are the ONLY place I have ever found that list the diaries ahead of their release ensuring I can order and recieve it at the earliest possability. Excellent choice, price and service throughout, definitely 5* service.”

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Posted 3 weeks ago

“I have purchased five fountain pens , a good number of inks and one A-5 size notebook from The Pen Company so far . On all those occasions , the service extended by The Pen Company was simply worth satisfaction beyond all level of expectations . Actually , their service was not only sheerly meticulous in exact sense but also carried a reflection of the delicate touch of an intimate and sensitive personal care in each shipment. I am and will remain extremely grateful to James and his team forever. Monjur Bangladesh”

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Posted 3 weeks ago

“I bought some Diamine inks from them (they got the best price). They shipped out promptly and the inks were well packaged and arrived in excellent condition. Very prompt response when reaching out too. Highly recommended! I do wish they carry more variety of Diamine inks outside the classic ones.”

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Posted 3 weeks ago

The Pen Company is rated 4.9 based on 9,044 reviews