The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,950 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,950 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 26th May 2025

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The Pen Company 5 star review on 22nd May 2025

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The Pen Company 5 star review on 3rd March 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a mistake, fixed a mistake, happy to be a repeat customer.”

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Posted 2 weeks ago

“Very quick order. Also had everything on offer that I needed. Good price too.”

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Posted 2 weeks ago

“Excellent range, fast delivery, top quality.”

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Posted 2 weeks ago

“Easy to order from he right part. Rapid delivery , hassle-free to me in Canada. Beats anybody in North America.”

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Posted 2 weeks ago

“Such courteous and knowledgeable service! It was a real pleasure to get exactly what I needed, a refil for my Lalex sterling silver pen which is so old the company no longer exists but you were able to help me find the equivalent which works beautifully.”

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Posted 3 weeks ago

“I have always had excellent service from The Pen Company. I have found them to be very helpful, with prompt and informative replies and quick to send the goods which are well packaged and arrive in excellent order. I have also used their engraving service on the Lamy 4 colour pens I ordered and the results are fantastic.”

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Posted 3 weeks ago

“I've only bought refills but they have a good range and dispatch them quickly.”

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Posted 3 weeks ago

“Great quick service I ordered an item that was out of stock after 3 days i had it already Simply great.”

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Posted 3 weeks ago

“Prompt delivery of pen refills”

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Posted 3 weeks ago

“Fabulous ink cartridges, lovely range of colours and quick delivery thank you”

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Posted 3 weeks ago

“Fantastic company to deal with, I needed a replacement nib for my Lamy 2000 fountain pen and in error ordered the wrong width, a quick phone call and all was resolved, a new one sent out and then once then had the wrong one I had ordered back I was refunded. Brilliant service.”

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Posted 3 weeks ago

“First purchase from this company and I couldn’t be happier. Received in California within three days! Great price + top service. What more can you ask for? Chrome S.T. DuPont Maxijet Lighter.”

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Posted 4 weeks ago

“Excellent customer service. They were very knowledgeable of their products and helped me in my selection of a new fountain pen. They offered a full refund if I were not happy with the pen I bought.”

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Posted 4 weeks ago

“A good selection of items at competitive prices. Prompt delivery of one parcel, the other had to wait for new stock to arrive from Germany. Polite answer once I chased up but a heads up regarding delay in delivery time would have been helpful”

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Posted 1 month ago

“Rapid service and my order was robustly packaged to withstand the rigours of the postal system.”

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Posted 1 month ago

“the pen company had quality pens in multiple varieties available for shipping to the usa. my orders were sent in well packaged boxes, both were gifts and arrived in 4 business days. thanks so much!”

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Posted 1 month ago

“Fabulous business to deal with. Excellent products at competitive prices, with very reasonably shipping charges. All in all, a pleasure to do business with.”

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Posted 1 month ago

“Brilliant service......this was the sixth time I've used the Pen Company.....no need to look elsewhere!”

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Posted 1 month ago

“Love this pen and they were very responsive when I sent them a question :)”

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Posted 1 month ago

“Prompt shipping. Happy with my order. Will use to purchase again if I need any more pens.”

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Posted 1 month ago

The Pen Company is rated 4.9 based on 8,950 reviews