The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,951 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 26th May 2025

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The Pen Company 5 star review on 22nd May 2025

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The Pen Company 5 star review on 3rd March 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient delivery and products were as described. Thankyou”

Helpful Report

Posted 3 months ago

“Just used one of the new Faber-Castell Grip Neon Textliner pencils in green; also ordered pink and yellow. Had a small stub of an older version of this pencil left from years ago and needed to restock. These pencils are the best for highlighting text, especially on delicate pages; they provide excellent color and smooth action without needing to exert too much pressure. Our order arrived in the US in a timely manner and the prices of the product and delivery were a great bargain. Thanks for terrific service and a superior product!”

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Posted 3 months ago

“amazing customer service and a lovely little package from across the sea”

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Posted 4 months ago

“Good prices and shipped very quickly. Highly recommend.”

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Posted 4 months ago

“Good choice of products and good prices. Postage not too punitive. My Yard-O-Led Esprit now functions brilliantly now that I have ditched the refill it arrived with and replaced it with one of the Schmidt S635s I received from The Pen Company. I was a bit unsure what refill to use in the pen but the accurate specifications on the web site allowed me to make an informed choice, thank you. Delivery was a bit delayed but this was due to Royal Mail mis-directing the package and not the fault of The Pen Company.”

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Posted 4 months ago

“Received my order very quickly. As expected and well packaged”

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Posted 4 months ago

“Great service with just what I wanted, at a reasonable price, shipping across the Atlantic included. You don't have to use Amazon!”

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Posted 4 months ago

“Great price and fast international shipping. The product arrived well packaged. I'd definitely order from them again.”

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Posted 4 months ago

“Brilliant every time”

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Posted 4 months ago

“I always use The Pen Company for my favourite pen refills. They are excellent quality, a very good price, ordering is simple and delivery is quick. Perfect.”

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Posted 4 months ago

“It's really a great shopping experience for me.”

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Posted 4 months ago

“I damaged the nib of my Graf von Fabre Castel fountain pen & a replacement was £200 or so. But a nib from the cheaper model fits the pen for £36. Well pleased”

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Posted 4 months ago

“I bought a Kaweco al sport connect from The Pen Company because I saw a lot of positive review about the store on the Internet especially on Reddit. The price and shipping cost was even lower than what offered on Ebay. The pen was shipped on a timely manner and it was very well packed. Overall shopping experience is very satisfying. If I were to buy a pen that is not available in my country I am sure to buy from The Pen Company again.”

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Posted 4 months ago

“The Online Pen Company is a great source for pen refills that are hard to find. I found refills for my Delta Stout pen that I simply could not find anywhere in America. Thanks again”

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Posted 4 months ago

“My two pencils arrived to my Illinois residence in a timely fashion. I appreciate the minimal packaging that still allowed them to remain in perfect condition. Very pleased with them (one was a gift for my daughter).”

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Posted 4 months ago

“Good price and swift delivery.”

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Posted 4 months ago

“⭐️⭐️⭐️⭐️⭐️ Great Prices & Fast International Shipping! I’m in the U.S. and was initially hesitant to order from a UK-based retailer, but The Pen Company exceeded my expectations. ⁜ Better than eBay & Amazon – I compared prices, and The Pen Company was significantly cheaper, even with international shipping. ⁜ Fast & Reliable Shipping – My order arrived quicker than expected, securely packaged. No long delays or customs issues. ⁜ Top-Quality Kaweco Pens – The Brass Kaweco Special Ballpoint & 0.9mm Mechanical Pencil have a solid, premium feel, while the Black Kaweco Special Ballpoint is a sleek, lightweight alternative. ⁜ Smooth Buying Experience – Easy checkout, clear communication, and tracking updates. If you're in the U.S. and debating whether to order from The Pen Company—go for it. They beat the big marketplaces by a mile!”

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Posted 4 months ago

“I ordered the incorrect pen case for the size pen I ordered. Customer service contacted me and pointed this out and gave alternative cases that would work. Super pleased with the transaction and attention to detail.”

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Posted 4 months ago

“Thank you for the.diary, I loved it Just what I was looking for. Ps can you inform me when the 2026 diaries are available.”

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Posted 4 months ago

“very pleasant experience. will be a futurecustumer.”

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Posted 4 months ago

The Pen Company is rated 4.9 based on 8,951 reviews